Bilingual Mandarin Customer Service

Job Summary

We are seeking a Bilingual Mandarin Customer Service Representative for a full-time temp-to-hire opportunity in Arcadia, CA. This role is a great fit for someone who enjoys helping customers, communicating clearly over the phone and in person, and working in a small office environment where reliability, teamwork, and initiative are highly valued.

The Bilingual Mandarin Customer Service Representative will support customers with car insurance-related service needs, payment reminders, and general administrative tasks. This is an excellent opportunity for an entry-level or early-career candidate who is fluent in Mandarin and interested in building a long-term career in customer service, client care, or insurance support.

This position offers a supportive team setting, steady office hours, hands-on training, and the opportunity to grow with a company that values strong attendance, positive communication, and a customer-first attitude.

Key Responsibilities

- Answer incoming customer calls and provide professional, helpful service in Mandarin and English.
- Assist clients over the phone and in person with car insurance-related questions and service needs.
- Contact customers to remind them about policy payments and help support timely account follow-up.
- Perform general administrative duties, including data entry, filing, documentation, and office support.
- Maintain a positive customer experience by communicating clearly, patiently, and professionally.
- Work closely with team members in a small office environment to support daily service goals.

Compensation and Benefits

- Pay: $22 to $25 per hour.
- Job type: Temp-to-hire.
- Schedule: Full-time, 9:00 a.m. to 6:00 p.m.
- Location: Arcadia, CA.
- Work environment: Small office setting.
- Attendance is very important for this role.

Equal Opportunity Employer / Disabled / Protected Veterans

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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Answer incoming calls and assist customers with car insurance service needs.
- Provide bilingual customer service in Mandarin and English by phone and in person.
- Follow up with customers regarding policy payment reminders.
- Support administrative duties and daily office operations.

- Bilingual Mandarin required.
- 1 to 2 years of customer service experience preferred, but entry-level candidates are welcome if fluent in Mandarin.
- Strong phone communication skills with a pleasant and professional demeanor.
- Enthusiastic, energetic, and customer-focused attitude.
- Self-driven with initiative and the ability to problem solve.
- Sales-minded and goal-driven approach to customer interactions.
- Reliable attendance and punctuality are required.
- Team player who can contribute positively in a small office environment.
- Interest in learning, growing, and building a long-term career in customer service or insurance support.

Preferred Qualifications

- Prior experience in customer service, client care, call center support, office administration, or insurance-related service.
- Experience handling payment reminders, customer follow-up, or account support.
- Comfortable working in a fast-paced office environment with frequent phone interaction.