IT Help Desk Technician - San Francisco, CA

LAW FIRM SERVING NONPROFITS
SEEKS IT HELP DESK TECHNICIAN IN OUR SAN FRANCISCO OFFICE

Adler & Colvin is a nationally-esteemed firm with offices in San Francisco and Washington, D.C. Our more than twenty attorneys exclusively advise nonprofit entities and their funders, working daily to help our clients maximize their impact. Our clients work locally, nationally, and globally to further social justice, civil rights, environmental responsibility, education, health, and more. Our collaborative practice focuses on advising our clients on tax and corporate laws unique to the nonprofit sector, including nonprofit corporate structures and legal compliance, social enterprise, lobbying and political advocacy, international philanthropy, and much more. Although our area of practice is specific, the work we do is diverse, complex, and challenging. Our clients represent a wide spectrum of size, stage, and purpose, from small, newly launched grassroots advocacy organizations to large, established philanthropies. Our clients are committed to making a better and more equitable world, and they inspire us every day.

Adler & Colvin has an opening in our San Francisco office for a new member of our Information Technology team. We are looking for the following basic requirements:

• AA degree required. BA or BS preferred
• At least three years of experience in a law firm environment using computers and legal applications preferred
• At least two years of experience on help desk support through remote assistance, phone support, and on-site desk-side assistance
• Knowledge of hardware and software systems
• Knowledge of screen sharing tools such as N-Able or similar is helpful
• The following certifications are preferred: MCSE or MCSA, CCNA, A+ and Network+, Security+, Comptia Server +
• Comprehensive knowledge of DOS, MS Office Suite, Outlook, MS Windows, virtual environments, internet connectivity and backup technologies
• Familiar with AI technologies
• A detailed understanding of personal computers and associated hardware
• Excellent verbal and written communication skills
• Superior customer service skills, fulfilling internal and external client needs with courtesy and respect
• Ability to effectively manage multiple tasks simultaneously and adapt to shifting priorities in a deadline-driven environment while maintaining professionalism
• Ability to approach problems with a sense of ownership, enthusiasm and innovation in a collaborative, team environment

A day in the life of the IT Help Desk Technician includes the following activities:

• Provide day-to-day general desktop/network support/help desk and troubleshoot hardware and software issues across Windows Desktop & Laptops, iPhones/iPads, Android Phones, reMarkable
• Respond to customer issues in person, via phone, email, remote control, and within service desk ticketing system
• Install software releases and patches when required
• Build Firm-standard PC’s and laptops
• Perform workstation moves and set-ups, including onboarding and off-boarding of staff -provisioning/deprovisioning accounts, setting up new hire equipment and workstation, new account creation, new hire orientation, etc.
• Help maintain conference room technology and assist with conference room setups as needed, including performing daily checks to ensure that all equipment is working correctly
• Provide end-user training for hardware/software/network technologies. This may include individual and group training, either hybrid or in-person, requiring writing “how-to” documentation and videos, fully resolving all technical issues by identifying and implementing solutions

Employment is contingent on a satisfactory background screen. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Adler & Colvin offers competitive compensation and generous benefits:

Compensation: $40.76 per hour

Paid Time Off: Competitive vacation accrual; designated holidays, paid floating holiday, and sick leave.

Health Plan: Choice of six health plans (two Kaiser and four Blue Shield) along with dental and vision insurance. Adler & Colvin generously contributes toward the employee cost of group medical coverage.

Dental & Vision Plans: Adler & Colvin pays 100% of dental and vision premiums.

Basic Life/AD&D and Long-Term Disability Insurance: Adler & Colvin pays 100% of the premiums.

Retirement: 401(k) Profit Sharing Plan. Under the Safe Harbor provisions of the Plan, the firm contributes 5% of total gross compensation up to the allowable maximum for the 401(k) part of the plan. The Profit-Sharing provisions are subject to end-of-year calculations.

Other Details: This is an on-site position at the San Francisco Office

Adler & Colvin is an equal opportunity employer. In accordance with the San Francisco Fair Chance Ordinance, we welcome applications from qualified individuals with arrest and conviction records.