EDI/Desktop Support Technician II

Direct Hire Opportunity

Onsite | Full-Time | Monday–Friday Schedule

Do you speak fluent tech? Are you equally at home solving system issues and managing EDI workflows? This Direct Hire opportunity is perfect for a tech-savvy multitasker who’s got one foot in systems support and the other in electronic data interchange. If you're a problem-solver with a passion for tech and a “get-it-done” attitude—we want to hear from you!

What You’ll Do:

EDI Support (Primary Responsibility)

• Monitor, troubleshoot, and maintain all EDI-related transactions and systems

• Handle map errors, transaction failures, and interface issues with style and precision

• Coordinate with both internal teams and external customers to resolve EDI concerns

• Perform system testing and quality control checks

• Document processes and maintain current EDI support resources

Desktop Support (Secondary Focus)

• Install, configure, and troubleshoot computer systems and related hardware/software

• Provide support for peripherals like printers, scanners, handheld devices, etc.

• Mentor junior techs and assist with IT projects and departmental tasks

• Keep IT leadership informed on project statuses and support tickets

• Occasionally assist with workstation setups (MACs), moves, and equipment transfers

What You Bring to the Table:

• Strong troubleshooting chops—you eat tricky problems for breakfast

• Experience supporting both EDI systems and desktop hardware/software

• Ability to juggle multiple tasks in a fast-paced, data-heavy environment

• Excellent written and verbal communication skills

• Collaborative mindset with a flexible, can-do attitude

Tech You Should Know:

• Operating Systems: Windows 7/10, Server 2008–2019

• Software & Tools: Microsoft Office Suite (2010–365), Active Directory, SQL Server, IBM Sterling Integrator, Gentran, AS2

• EDI Concepts: Document types, mapping, integration principles

• Bonus: Experience with HighJump vSync or project management is a big plus

Qualifications:

• Certificate or degree from a college or technical school preferred

• Minimum 6 months to 1 year of hands-on experience in IT support or EDI

• Valid driver’s license and ability to travel locally as needed

• Flexibility to work some evenings, nights, or weekends if the tech gods demand it

• Ability to lift/move up to 50 lbs occasionally for workstation setups

Why This Role?

• Direct hire = job stability + growth

• Dynamic work that blends tech support and strategic systems work

• You’ll be the go-to person for keeping systems running smoothly

• A collaborative environment where your ideas actually matter

Salary info:

$28 - $31 / hr