Pediatric Dental Front Office/Treatment Coordinator

Grace Dental
Menlo Park, CA

Experience the Grace Difference!

We are a growth oriented pediatric dental practice which prioritizes exceptional dental care to children of all needs and abilities, an outstanding work culture, and strives to leave a positive footprint within our community.

What do we look for in a potential new team member?

We are looking to grow our front office team with a positive, driven, patient-centric individual! We have a strong belief that each team member creates value in their own role by maximizing their skills and knowledge. We are seeking an individual who has a commitment to excellence in their actions, words, and intentions; seeking to be the best version of themselves while striving to continuously grow and innovate to better serve our team and patients. This is ideal for a motivated and professional individual seeking long term employment.

KNOWLEDGE, SKILLS & ABILITIES:
  • Understand and comply with policies and procedures associated with a dental practice.
  • Understand and comply with HIPAA regulations.
  • Exceptional customer service and phone skills.
  • Proficient in Microsoft Office (Word, Excel).
  • Organized self-starter and motivated problem solver.
  • Clear and effective communication skills (both written and verbal).
  • Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.

ESSENTIAL DUTIES & RESPONSIBILITES:

  • Maintain communication with patients via online platform, text and/or email.
  • Handle patient reception.
  • Manage/File Patient Charts/Records.
  • Collect and post patient payments as needed.
  • Educate, discuss and present the dentist's recommended treatment plan to the patient after the dentist has provided a diagnosis.
  • Verify and then discuss dental benefits and pre-estimates; present fees to patients.
  • Enter accurate patient benefit information into Dentrix system.
  • Manage daily schedule to ensure production goals are consistently being met.
  • Post/Enter pre-treatment estimates into system.
  • Call patients to schedule treatment as applicable to their treatment plan.
  • Track and call patients who do not schedule or whose treatment is incomplete.
  • Follow-up: Call and/or send letters to patients that have missed their scheduled appointment within their treatment plan.
  • Building positive and productive relationships with referral partners for business growth.
  • Document services rendered and other related information in patient's charts following each appointment.
  • Provide support to office personnel when primary responsibilities are complete.
  • Maintain up-to-date knowledge about practice services offered.

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent.
  • Knowledge of dental terminology a plus.
  • 2+ years dental treatment coordinator experience or previous front-office experience in a dental practice.


Schedule:

  • 8 hour shifts available Mon-Sat.
  • Must be available Saturday (1-2 Saturdays/month).


What Grace Dental Pediatric has to offer:

  • A positive, meaningful, challenging, and supportive work environment.
  • A competitive salary with a comprehensive benefits package: including medical, family dental care, and paid time off.
  • An opportunity to serve amazing patients and be part of community outreach events.
  • A convenient work schedule, which supports personal and professional growth.
  • Technology forward, growth oriented dental practice.
  • Pay: $25 - $35/hourly depending on experience.
  • Benefits: Medical, Dental, 401K, PTO, paid holidays and sick days, incentive bonus opportunities, continuing education.
  • Full-Time + Rotating Saturday | Weekdays 8:00am - 5:00pm, Saturday 8:00am-12:30pm.


Interested? We'd love to hear from you!

Please submit three things:
  • Cover letter detailing why you feel you would be a good fit for this position.
  • Resume with Work History and References.
  • Compensation expectations.

About Grace Dental:

Please check out our video:

Posted 2025-11-18

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