Field Service Engineer
- Maximize Solution Availability: Lead high-level Root Cause Analysis (RCA) for systemic issues that impact fleet uptime, moving beyond hardware to solve networking, software, and integration faults.
- The Technical Diplomat: Act as the primary technical point of contact for customer leadership. You provide "calm in the storm," explaining complex technical resolutions to stakeholders and ensuring high customer satisfaction.
- System Validation: Certify that all repairs and deployments meet Apptronik’s rigorous standards before the solution is handed back to the customer.
- Cross-Functional Feedback: Partner with Engineering, Product, and the internal team to drive "Design for Serviceability". You translate field data into actionable product improvements.
- Fleet Strategy: Help to monitor and report on fleet reliability metrics and compliance with Service Level Agreements (SLAs).
- Engineering Depth: A Bachelor’s degree in a technical discipline (Robotics, ME, EE, or CS) or equivalent seasoned work experience in complex systems.
- Proven Experience (2+ years) in servicing and maintaining complex electro-mechanical systems (robotics and automation a plus)
- Advanced Troubleshooting: Deep experience with Linux systems, ROS (Robot Operating System), and networking protocols.
- Demonstrated proficiency with standard electrical diagnostic tools, including DMM, Oscilloscope, and isolation meter
- Stakeholder Management: Exceptional communication skills with the ability to present technical data to non-technical executive audiences.
- Solution Level Thinking: The ability to see the "big picture" of how a robot interacts with a customer's WMS, WES, and local infrastructure.
- Valid Passport for frequent international travel.
- Up to 80% (Domestic and International)
- Bachelor’s degree in a technical field or equivalent relevant experience.
- 5+ years of experience in customer-facing technical roles.
- Ability to lift 45 pounds.
- Prolonged periods of sitting at a desk and working on a computer
- Vision to read printed materials and a computer screen
- Hearing and speech to communicate
- This is a direct hire. Please, no outside Agency solicitations.
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