CUSTOMER SUPPORT SPECIALIST

Job Summary:
We are seeking a dependable and customer-focused Customer Support Specialist who enjoys solving problems, communicating clearly, and helping customers get timely answers. This role supports customers across phone, email, chat, and online marketplace channels.

Candidates who thrive in a supportive team environment, value clear communication, and want to grow with a company that offers training, structure, and career path potential are encouraged to apply.

Key Responsibilities:
- Responding to customer inquiries through phone, email, chat, Amazon, AKIA, Best Buy, and other customer support channels.
- Providing product support, troubleshooting assistance, installation guidance, and follow-up to ensure customer satisfaction.
- Managing customer orders, tracking updates, delivery questions, returns, warranties, and RMA cases.
- Requesting and reviewing customer photos or videos to help diagnose product concerns and determine next steps.
- Coordinating with warehouse, quality control, and internal teams to resolve product, shipping, and service-related issues.
- Logging customer interactions, case details, updates, and escalations accurately while following company policies and response timelines.

- Pay Range: $20 to $21 per hour. DOE.
- Job Type: Temp-to-Hire.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Location: Garden Grove, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills:
- 1 to 2 years of customer service, customer support, client care, or related experience preferred.
- Strong verbal and written communication skills with a professional customer-first approach.
- Ability to handle multiple customer inquiries, follow up on open cases, and meet response timelines.
- Comfortable reviewing photos, videos, tracking details, and customer documentation to support issue resolution.
- Basic computer skills and ability to work with email, order systems, customer records, and online support platforms.
- Dependable, organized, detail-oriented, and able to work effectively in a team-based environment.

Preferred Qualifications:
- Experience supporting customers in electronics, consumer products, manufacturing, distribution, or e-commerce environments.
- Familiarity with Amazon, Best Buy, or other online marketplace customer support processes.
- Experience handling returns, warranties, RMAs, shipping updates, or product troubleshooting.
- Bilingual communication skills are a plus, if applicable to the customer base.