Enterprise Technical Account Manager

At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. 

We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing, we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences. We stand shoulder to shoulder with our clients working as their external partner, providing access to our teams of experts where and when needed.

Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.

Job Summary:

People at Keywords are passionate, talented, committed and resourceful. Human talent is our most valuable resource and as a business, we thrive on diversity, celebrate uniqueness and work as teams whether we are physically together in one of our 75+ studios around the world or working together virtually.

As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales & Business Development team responsible for managing key customer relationships for our large enterprise customers.

The Enterprise Technical Account Manager will be joining a global team where having the ability to work cross-functionally with diverse teams and cultures is a must. The ideal candidate is an accomplished Technical Account Manager with demonstrable success supporting large & complex global Game companies. This person must be a strong team player with high EQ; exhibits a strong ability to think both critically and creatively to deliver technical solutions and outcomes; and is able to use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both our customers and Keywords

Key Responsibilities and Activities:

• Build and Execute Enterprise Account plan inclusive of defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities including working closely with product and customer success teams to expand product adoption.
• Act as the single point of contact for customer health including owning overall account strategy, legal & billing discussions, and increasing overall customer usage of Helpshift platform and services
• Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals
• Receive & Respond to customer RFI / RFP’s
• Use existing networks working within the games industry to open doors and create net new opportunities for Keywords with a focus on Introducing Player Engagement Services.

Core Competences:

• Strong Team Player + high EQ
• Customer Obsessed
• Strong Critical Thinking skills.
• Commercial & Business creativity
• Process Driven & Execution Oriented
• Data Driven Mentality
• Ability to work through Ambiguity

Requirements

• 5-7+ years of Account Management experience supporting Game Industry Customers.
• Experience engaging with Game Publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc)
• Experience managing and growing an existing book of business in excess of $20M+ ACV
• Existing experience selling to or working within the Player Engagement ecosystem.
• High attention to detail and ability to deliver as a ‘trusted advisor’ for our customers.
• Superb written and verbal communication skills
• Willingness to travel as required.
• Must be self-motivated and able to operate in a remote environment

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Salary range: $150k - $200K USD yearly

Medical, Dental and Vision

Vacation, flexible paid time off, Personal days

Sick leave

Corporate holidays, including floating holidays

Life & Disability coverage

Paid Basic and AD&D insurance

Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online language assessment (Community Management and English) to better evaluate your written skills and your knack for content creation and community management. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

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Role Information: EN

Studio: Keywords Studios

Location: America

Area of Work: Player Engagement

Service: Engage

Employment Type: Permanent

Working Pattern: Full Time, Remote