Client Services Engineer

Client Services Engineer

Onsite in Foster City, CA | at least 4 days in office

As a member of the Client Services team, a Client Service Engineer will be responsible for Sigma Software Vertex’s employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Responsibilities:

- Provide technical support for all end user technology services via ServiceNow and Slack.

- Research, install/implement, and upgrade internal systems and Saas platforms.

- Support conference room systems, printers, digital signage, and other office equipment.

- Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.

- Create and maintain documentation for internal team processes and user-facing support articles.

Qualifications:

- 3 years of experience in a similar IT Support / Admin role.

- Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.

- Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)

- Experience with Google Workspace administration and troubleshooting.

- Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)

- Strong security foundation and endpoint or user best practices.

- Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.

- Strong knowledge of Active Directory account administration.

- Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)

- Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)

- 1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)

- Exceptional verbal and written communication.

- Strong critical thinking, problem solving, and prioritization skills.

Benefits

Health Care Plan (Medical, Dental & Vision)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Retirement Plan (401k, IRA)

Free breakfast and lunch