Operations Specialist

Req ID: 336110

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Operations Specialist to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Position Description / Justification:

Business support enablement for NTT DATA Account and Finance Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely and effective Order to Cash processes

General Duties and Tasks:

The Account Operations (formerly known as Client Management Services) organization supports our NTT DATA Account and Finance Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely and effective Order to Cash processes and effective coordination among Account, Delivery and Operational partners. Primary objective of this group will be enabling Account and Delivery Leaders to focus on account growth by supporting account Order to Cash activities, improving processes and monitoring / managing Order to Cash metrics within accounts, providing proactive insights and supporting actions related to organization-wide initiatives or customer-driven changes that impact Order to Cash processes.

Job Responsibilities Include:

• Position reports to Account Operations Business Support Lead – aligned to multiple BUs; position may have responsibility for accounts in single or multiple BUs

• Has Order to Cash (O2C) accountability for an assigned group of accounts ($100M-$200M portfolio); includes performing contract setup activities for new logo accounts
• Liaison across multiple support organizations to ensure alignment and coordination of cross functional processes impacting O2C
• Responsible for coordination, program management and governance of end-to-end O2C process for supported accounts
• Responsible for proactive analysis and insights of KPIs; partners with stakeholders to improve account metrics
• Process minded individual who will leverage a methodology to conduct assessments, document and develop processes; ability to identify bottlenecks, non-standard processes; works to resolve system issues; effectively implements change
• Ability to communicate effectively with senior leaders at account/BU, VCFO organization as well as PMs, DMs; act as a key influencer with stakeholders
• Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, and knows when seek guidance
• Works seamlessly as part of an onshore/offshore team; effectively coordinates activities and prioritizes actions with offshore partners
• Adapts to changing priorities easily; excellent time management; able to multi task
• Effective use and adoption of systems and tools (e.g., Dashboards, SAP)
• Special projects – will be asked to participate in special projects on occasion

Basic Qualifications:

• 3 plus years of experience in Order to Cash processes.
• 3 plus years of experience using MS Excel, MS PowerPoint and Visio

Preferred Skills:

• Ability to use systems / tools effectively for Contract Management and other activities, SAP experience highly preferred
• Finance background and familiarity with P&L structure as well as key drivers impacting the P&L preferred
• Ability to communicate effectively with senior leaders at account/BU and act as a key influencer with the stakeholders

• • Effective problem-solving skills
  • Work effectively with offshore teams to coordinate activities and prioritize actions
  • Ability to coordinate and manage projects /actions that span across cross-functional teams and client teams
  • Self-managed individual who can effectively identify problems, determine solutions, prioritize workload, seek guidance where necessary and ultimately optimize results

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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