Customer Quality Champion

Customer Quality Champion Architect – IP Group

Who You Are

You are a deeply customer‑centric quality leader whose primary measure of success is customer success, trust, and long‑term partnership. You bring strong empathy for customer workflows, real‑world usage, silicon bring‑up realities, and debug challenges, and you consistently frame decisions through the lens of customer impact and risk. You operate as a trusted partner to the customer and a unifying force internally. You combine technical rigor with calm, credible executive presence—especially during high‑pressure customer situations. You anticipate issues before they escalate externally and use customer feedback and execution data to drive systemic, quality improvements across teams. This role sits at the intersection of customer trust, product quality, and execution accountability, requiring both your leadership influence and hands‑on rigor.

What You Will Do

• Act as the customer‑dedicated quality leader for a top‑tier account, with clear ownership for customer outcomes, trust, and long‑term success
• Partner closely with the cross functional team to ensure the customer is successful throughout IP adoption and use
• Serve as the primary quality interface for the customer, including participation in senior‑level customer discussions and escalations when needed
• Drive end‑to‑end quality ownership across the full lifecycle:
• Translate customer feedback, bring‑up issues, debug findings, into cross‑functional action plans that address both immediate problems and underlying systemic causes
• Anticipate customer quality and execution risks early and align teams on mitigation strategies before issues surface externally
• Establish clear operating rhythms with functional teams to track quality health, execution status, risks, and customer commitments
• Enable informed decision‑making by articulating tradeoffs between schedule, quality risk, and customer impact
• Reinforce a culture of shared ownership for customer quality, ensuring quality is a collective responsibility across R&D, Quality, Program Management, and Application Engineering

What You Will Need

• 5+ years of experience driving Quality initiatives with demonstrated strength in program or project management roles
• Bachelor’s degree in an engineering discipline (Electrical, Computer, or related field) or equivalent practical experience
• Working knowledge of the semiconductor industry, including Silicon IP design flows and methodologies
• Proven ability to lead and execute cross‑functional Quality programs, driving clear plans, timelines, deliverables, and accountability across R&D, Engineering, Product, and Operations
• Experience supporting customer‑facing Quality engagements, including translating customer feedback, field issues, and debug findings into actionable execution plans and systemic improvements
• Strong communication skills and executive presence, with the ability to provide clear, concise, executive‑level updates and drive alignment during complex or high‑pressure situations
• Ability to lead by influence, foster collaboration across diverse stakeholders, and drive accountability without direct authority
• Comfortable managing multiple initiatives simultaneously, with strong attention to detail, follow‑through, and risk management
• Experience tracking execution through dashboards, metrics, and regular status reporting
• Proficiency with program and collaboration tools, including Microsoft Project, Confluence, and Jira

The Impact You Will Have

• Ensure the success of a top tier customer during IP integration, silicon bring‑up, and ongoing product use
• Build and sustain customer trust through proactive risk management, transparency, and predictable execution
• Reduce escalations and customer disruptions by anticipating issues and driving early intervention
• Improve product and operational quality by addressing systemic issues, not just isolated customer problems
• Enable and support the internal teams to operate as a cohesive unit aligned around customer outcomes
• Strengthen long‑term customer relationships, contributing directly to retention, expansion, and company reputation

Core Competencies

• Customer‑Centric Quality Leadership
• End‑to‑End Quality Ownership
• Executive Presence & Trusted Influence
• Data‑Informed Judgment with Engineering Context
• Root Cause & Systems Thinking
• Pragmatic Risk Management
• Change Leadership & Resilience
• Cross‑Functional Collaboration for Customer Success