Resident Manager (Oakley)

Job Title: Resident Manager
Location: Oakley, CA 94561
Salary Range: $32.00 - $34.00 Hourly
Position Type: Full Time
Job Shift: Day

Description

Position Overview

WSH Management is recruiting for a Property Manager (Tax Credit experience preferred) for a 130-unit Senior 62+ community at Twin Oaks Apartments in Oakley, CA .

The Property Manager is primarily responsible for the day-to-day management of all property operations , including weekly and monthly reports, consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Our Property Managers are organized, detail-oriented, and possess the ability to manage multiple tasks at a time.

You will:

• Understand financial goals and operate the asset in the owner’s best interest in accordance with policies & procedures.
• Address resident concerns and requests in a timely manner to ensure high resident satisfaction.
• Ensure efficiency of staff through leadership, ongoing training, instruction, and counseling.
• Maintain community appearance and ensure repairs are noted and completed on a timely basis.
• Ensure the property is rented to fullest capacity and minimize lost rent.

What We Offer

• Pay: $32.00–$34.00 per hour
• Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM
• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
• Time Off: Paid vacation and 15 paid company holidays
• Housing: 1 or 2-bedroom apartment included to live onsite

Key Responsibilities

Financial

• Demonstrate ability to understand financial goals; operate asset in owner’s best interest in accordance with the Policies & Procedures Manual .
• Maintain accurate records of all community transactions and submit timely reports (e.g., rent rolls, delinquency reports, move-ins/move-outs ).
• Daily review of the property Yardi dashboard.
• Review all vacant and available units to ensure timely move-ins.
• Prepare annual budgets and income projections accurately and on time.
• Ensure all rents and late fees/check charges are collected, posted, and deposited promptly.
• Generate necessary legal actions/documents in accordance with Landlord/Tenant Law, Fair Housing Laws , and company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance .
• Ensure invoices are accurately processed for approval and payment by Corporate office; manage petty cash and all funds .
• Performs other related duties as assigned.
• Carries out additional responsibilities as needed to support department and company objectives.

Leasing

• Ensure the property is rented to fullest capacity and lost rent is minimized .
• Utilize the Yardi leasing workflow from initial contact through approval/denial of tenancy and move-in.
• Utilize marketing strategies to secure prospective residents.
• Confirm leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather and file information about market competition .
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data , etc., to provide up-to-date and accurate information.
• Represent the company professionally at all times .

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Maintain working knowledge of California landlord/tenant law and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and timely.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete, and submitted timely.
• Ensure compliance with all applicable affordable housing programs .
• Lead emergency team for the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes ).
• Resident Retention :
  • Conduct quarterly Resident Meetings
  • Handle resident concerns/requests timely to ensure satisfaction
  • Participate in resident social service programs and/or coordinate resident activities
  • Develop/implement retention programs ( resident functions, special promotions, monthly newsletters )
  • Ensure distribution of all company/community notices ( bad weather, emergency , etc.)
• Consistently implement policies of the community.
• Daily review of all emails and respond within 24 hours .

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Ensure staff efficiency through ongoing training, instruction, counseling, and leadership .
• Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.
• Coordinate maintenance schedule and assignments with the Maintenance Supervisor .
• Administer action plans consistently and timely for performance problems; document appropriately , communicate with supervisor and HR Director, and terminate properly when necessary .
• Provide support to staff to encourage teamwork; lead by example to create a harmonious environment.
• Ensure all administrative processes involving personnel are handled timely (e.g., performance evaluations, salary reviews, online timekeeping, change of status ).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on a timely basis through regular inspections and tours .
• Assure quality and quantity of market-ready apartments .
• Ensure models and market-ready apartments are walked daily; communicate any service-related needs to maintenance.
• Ensure service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up .

Safety

• Learn and ensure compliance with all company, local, state, and federal safety rules .
• Ensure unsafe conditions are corrected promptly .
• Direct staff to follow a “safety first” principle.

Abilities

• Ability to make decisions , meet targets, and work under pressure .
• Strong command of the English language, including proper grammar, spelling, and sentence structure .
• Thorough understanding of the English language and ability to communicate effectively with others .
• Strong writing and proofreading skills.
• Attention to detail in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships .
• A sense of urgency , comfort with ambiguity, drive for results , and ability to remain true to the company’s brand and image.
• Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Possess a positive attitude; keep calm and smile under all circumstances.

Qualifications

Professional Certifications

• CAM or ARM preferred
• Fair Housing certification required prior to working with prospects or residents

Experience

• For Property Manager roles: minimum 4+ years on-site as a Property Manager, or 5 years as an Assistant Manager f]]>