Customer Success Coordinator, Clinical AI

About Akido:

Akido is reimagining healthcare from the ground up, focusing on early interventions shaped by social determinants of health (SDoH), premier chronic disease care, and human-centered technology. As a rapidly growing, impact-driven company born from the University of Southern California’s D-Health Lab, we leverage population-based data to pioneer preventive public health initiatives. Akido continues to expand a comprehensive medical network that utilizes our predictive capabilities to streamline experiences for both patients and providers.

Program Overview:

The Scope AI Care program epitomizes innovation in patient care by integrating advanced AI technology with a personalized approach to redefine medical visits. This role involves using AI software to gather patient information through in-person conversations, helping physicians to improve care outcomes. A key focus is nurturing strong patient relationships to improve overall care and patient experiences.

Position Summary:

As an AI Care Facilitator, known to patients as their "Care Guide," you will play an instrumental role in revolutionizing patient care through our AI-enhanced systems. This position entails conducting comprehensive patient interviews with the aid of our AI software, ensuring a thorough understanding of each patient's medical history and current health concerns. You will typically work during designated hours, including after-hours shifts, to provide accessible care to our community.

Key Responsibilities:

• Patient Interaction: Act as the primary contact during AI-enhanced patient visits, ensuring a seamless and personalized experience.

• AI Integration: Skillfully manage the Scope AI app during consultations to conduct detailed patient histories and discuss symptoms, with listening to the patient remaining the priority.

• Documentation Accuracy: Monitor the accuracy of AI-generated patient conversation transcripts, implementing necessary amendments before physician review.

• Communication Excellence: Address and clarify any provider inquiries regarding patient interactions to ensure comprehensive information exchange.

• Support and Collaboration: Partner with healthcare providers during peak clinic hours to enhance patient visit efficiency and capacity.

Role Requirements:

• Background: Preferred candidates will have experience as Medical Assistants, medical scribes, or in similar healthcare roles. Individuals with customer service experience or other roles in healthcare settings are also encouraged to apply.

• Key Skills: Outstanding communication and interpersonal skills, high responsibility, and adaptability to technology.

• Personal Traits: Energetic, proactive, an empathetic listener, and exceptionally personable, with a dedicated commitment to delivering superior patient care.

Working Conditions:

• This role may include evening or weekend shifts to support our extended hours care services.

• Involves a blend of individual and collaborative tasks within a dynamic, fast-paced setting.

Work Location:

• Rancho Cucamonga, CA and Pomona, CA

Why Join Us:

Joining our team as an AI Care Facilitator puts you at the forefront of healthcare innovation. This position offers a unique chance to make a significant impact on patient lives by merging advanced technology with empathetic care, thereby shaping the future of healthcare delivery.

Salary range

$59,640 - $75,000 USD