Salesforce Business Partner

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3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?

Position Overview

Salesforce Business Partner will collaborate with our Sales, IT, and Marketing teams, to solve complex problems and develop/implement Sales Force best practices, enhancements, support growth, and minimize downtime in a fast-paced working environment. This position reports to the Director of Sales Operations.

What you'll do

• Serve as the 3 Day Blinds Sales, Marketing and Service departments Subject Matter Expert, for Salesforce Field Service instance.
• Develop a thorough understanding of business needs by fostering relationships across functional areas.
• Review current business processes and salesforce utilization to ensure maximum impact.
• Liaise between Salesforce technical teams and 3 Day functional leaders to ensure system configuration is aligned with business processes.
• Appointment optimization - ensure business processes and Salesforce configurations are set up to maximize appointments per day and to assign resources to maximize opportunities.
• Sales Pipeline- ensure business processes and Salesforce configurations are set up to maximize follow up on open sales.
• Work with the Director of Sales Operations to develop a scalable CRM operations plan.
• Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
• Collaborate with various teams and departments to implement system workflows and processes resulting in increased productivity and performance.
• Leverage reporting capability and analyze Salesforce data to make relevant recommendations to Sr. Leadership.
• Participate in User Acceptance Testing of system changes to ensure proper operation.
• Stay up to date with Salesforce releases and features and assist in implementing best practices.
• Travel as required.
• All other duties as assigned

Who you are

• 6+ years of experience managing an advanced Salesforce instance required.
• Exposure to multiple Salesforce instances
• Hands-on Field Service Lightning experience required
• Field Service, Sales Consultant and/or Service Consultant certification preferred.
• Any applicable Salesforce Certifications Preferred
• A Bachelor's Degree, preferably in Information Technology or Computer Science OR equivalent combination of education and experience
• Refined ability to understand and assess how business processes can be improved using Salesforce
• Operational or analysis expertise in sales, service, and field service
• Experience in industry with significant appointment scheduling
• Experience in a retail environment a plus
• Excellent problem solving and project leadership skills
• Experience with complex field scheduling solutions related to Sales People and Installers running appointments in customers homes
• Experience with Data Visualization tools such as Power BI, Tableau or Qlik a plus
• Eligible to work in the applicable region where the job is advertised without the need for current or future sponsorship

What's in it for you?

• Annual base salary range: $96,000- $115,000
• Bonus target range: 20-25%
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.

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