Senior Employee Experience Operations Specialist, North America (San Francisco)

Employer Industry: Human Resources Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within North America
- Contribute to enhancing employee experience and driving business impact
- Supportive and collaborative work environment
- Engage in diverse operational processes and compliance initiatives

What to Expect (Job Responsibilities):
- Manage and resolve employee queries through Jira and Workday transactions, addressing Tier 1 and Tier 2 tickets related to benefits and time-off requests
- Standardize EX operational processes and serve as the primary contact for Centers of Excellence (COEs)
- Facilitate the transition of tasks from COEs to the Shared Service Center (SSC) and provide recommendations
- Oversee the Global Anniversary Operations program and ensure effective execution
- Optimize SSC processes, document Standard Operating Procedures (SOPs), and implement automation for efficiency

What is Required (Qualifications):
- Minimum 3-5 years of experience in HR Operations
- Proficiency in Workday, Jira, or other HRIS and ticketing systems
- Strong understanding of employee experience operations and compliance
- Excellent communication and collaboration skills
- Knowledge of USA and Canada employment laws and benefits administration is a plus

How to Stand Out (Preferred Qualifications):
- Experience managing complex employee queries and operational tasks
- Familiarity with User Acceptance Testing (UAT) and service delivery models
- Background in benefits administration and compliance processes

#HumanResources #EmployeeExperience #RemoteWork #CareerAdvancement #HROperations

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr