Tasting Room Manager

Job Description:

Welcome to Leoness Cellars, where passion for wine meets unparalleled hospitality in the heart of Temecula Valley. Nestled among rolling vineyards and breathtaking vistas, Leoness Cellars is not just a winery; it's a destination renowned for its award-winning wines and commitment to exceptional guest experiences.

As Tasting Room Manager, you'll lead a team dedicated to sharing our handcrafted wines with visitors from around the world. From intimate tastings to exclusive events, you'll orchestrate memorable moments that celebrate our rich vinicultural heritage and commitment to quality. Join us in crafting extraordinary wine experiences and shaping the future of hospitality at Leoness Cellars.

Job Summary

We are seeking a dynamic and experienced Tasting Room Manager to lead our upscale tasting room operations. The ideal candidate will be passionate about wine, hospitality, and providing exceptional guest experiences. This role is responsible for managing all aspects of the tasting room, guest and membership service areas, including staff management, customer service, sales, inventory, and events.

Key Responsibilities

• Management & Operations: Oversee the day-to-day operations of the tasting room and member's terrace, ensuring a high standard of customer service and operational efficiency. Implement strategies to drive sales and profitability.

• Wine Knowledge & Education: Possess knowledge of winemaking processes, and wine industry trends. Educate and guide staff and guests in wine tastings, effectively communicating the uniqueness of each varietal.

• Customer Experience: Ensure each guest receives a memorable and high-quality experience. Address and resolve any customer complaints or feedback with professionalism and courtesy.

• Team Leadership: Recruit, train, and manage tasting room staff. Foster a positive, engaging work environment, ensuring staff are knowledgeable and passionate about wine.
Sales & Marketing: Drive wine sales and club memberships. Collaborate with the marketing team to promote the tasting room through various channels and events.

• Event Management: Plan and execute wine-related events and private tastings. Coordinate with vendors and staff to ensure seamless event execution.

• Inventory Management: Manage inventory of wines and retail merchandise. Ensure proper stock levels are maintained and accurately tracked.

• Compliance: Adhere to all relevant laws and regulations related to alcohol serving and sales. Ensure the tasting room operates within these guidelines.

Qualifications

• Bachelor's degree in Hospitality, Business Management, or a related field preferred.
• Minimum of 3-5 years of managerial experience in a winery tasting room or similar upscale hospitality environment.
• Knowledge of wines and the wine industry. Wine certification preferred, e.g. WSET or Court of Sommeliers.
• Strong leadership, organizational, and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in POS systems and inventory management software.
• Exceptional customer service and sales skills.
• Must be 21 years or older with a valid driver's license.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

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