Lead Solutions Engineer API

About NexHealth

Our healthcare system remains frustratingly analog. When you live in a world of one-tap car rides instant meal delivery and unlimited streaming why do you still have to call to schedule a doctors appointmentand fill out a clipboard in the waiting room

NexHealths mission is to accelerate innovation in healthcare by connecting patients providers and developers. Were the first to fully automate the integration with health-record systems paving the way for a new generation of disruptive health-tech companies.

Were building the infrastructure layer for modern healthcare connecting thousands of fragmented on-premise and closed EHR systems into a single modern platform that powers software APIs payments and patient experiences across the ecosystem.

• Founded: 2017
• Headquarters: San Francisco CA
• Funding: $177M Series C
• Employees: 200
• Trusted by tens of thousands of providers and hundreds of health-tech developers forging the infrastructure layer that modern healthcare needs

The Opportunity

As a Solutions Engineer at NexHealth youll play a critical role in accelerating our mission to modernize healthcare infrastructure. Youll be at the intersection of product engineering and customer success helping developers and enterprise partners design and implement powerful applications on top of NexHealths Synchronizer API.

This role is ideal for someone who thrives on solving complex technical problems enjoys working directly with customers and is excited to shape how real-time healthcare data can unlock innovation across the ecosystem. Youll act as the bridge between our technology and our customers goals ensuring every integration is both technically sound and strategically impactful.

Youll collaborate with Product and Engineering to translate customer feedback into product improvements guide developers in building scalable solutions and ensure our partners extract maximum value from our platform. If youre passionate about APIs developer experience and building the infrastructure for modern healthcare this is your opportunity to make an outsized impact.

What Youll Do

• Be the subject-matter expert on NexHealths Synchronizer API advising prospects and customers on architecture data modeling integration patterns reliability and performance best practices.
• Partner with Account Executives during pre-sales cycles to understand customer workflows uncover technical requirements design integration strategies and clearly articulate how our platform solves their challenges.
• Guide customers through implementation by providing hands-on technical support reviewing API usage troubleshooting issues and ensuring integrations are secure scalable and production-ready.
• Create clear actionable technical resources such as integration guides reference architectures prototype apps sample code SDK examples and demo environments to help developers self-serve and accelerate time to value.
• Translate complex technical concepts into concise accessible explanations tailored to both technical and non-technical audiences including engineers product leaders and operational stakeholders.
• Collaborate cross-functionally with Product Engineering and Customer Success to surface customer insights influence product roadmaps improve API usability and help refine documentation and developer experience.
• Act as a trusted technical advisor post-launch by monitoring integration performance helping optimize throughput and reliability and ensuring long-term success through best practices and proactive guidance.

What Youll Bring

• Technical expertise : Bachelors or Masters degree in Computer Science Engineering or equivalent practical experience. Youve built consumed or debugged APIs and understand modern integration patterns (REST JSON OAuth2 webhooks).
• 7 years of experience as a Solutions Engineer Technical Account Manager or similar technical customer-facing role in a SaaS or API-driven company.
• Strong problem-solving skills youre comfortable diving into logs testing endpoints and debugging customer code to identify root causes.
• Exceptional communication skills you can confidently present architectural recommendations to executives and pair-program with developers.
• Experience designing and supporting integrations with complex or regulated data systems; healthcare data (EHR/PMS) familiarity is a strong plus.
• A builders mindset youre motivated to create solutions documentation and processes that make others more effective.
• Proven ability to manage multiple projects simultaneously balancing technical depth with business priorities.
• A collaborative spirit and curiosity to learn you act as an extension of the customers engineering team and advocate for their success within NexHealth.

NexHealth Values

• Solve the customers problems not yours When making decisions think from the perspective of the customer. Its easy to make decisions that make our lives simpler but not the customers.
• Do the things others are not willing to do As a Nexer always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
• Take ownership Act like a founder. Own your roles destinies mistakes behavior and our mission. The buck stops with each of us - no blaming or excuses.
• Say whats on your mind with positive intent Be direct proactive transparent and frequent in your communication.
• Default trust As a Nexer you do not have to earn trust trust is given to you by default. If we by default trust each other our speed of communication feedback information sharing and overall improvements will be a lot faster.
• Think in first principles We first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask why to validate our assumptions.

Benefits

• Full Medical Dental and Vision (up to 100% covered)
• 401K and commuter benefits
• Flexible PTO
• High-impact work that directly improves the healthcare experience for millions

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender expression sexual orientation age marital status veteran status or disability status. We provide reasonable accommodation for individuals with disabilities to participate in the application or interview process. Contact to request assistance.