Director of Strategic Accounts

Job Title:  Director, Strategic Accounts – Data Center & AI

Reports To: Â Vice President & General Manager, Data Center & AI Business

Job Type:  Full-Time, Permanent, $180 - 210k  plus bonus & benefits

Position Summary:  The Director, Strategic Accounts – Data Center & AI is a senior commercial leader responsible for driving growth within the hyperscale data center and AI infrastructure market. This individual will lead all aspects of customer development and strategic account expansion across a portfolio of high-value customers in the tech sector. Reporting directly to the VP/GM of the business unit, the role is focused on delivering top-line growth, customer satisfaction, and long-term strategic partnerships in alignment with the business unit's aggressive growth goals.

Key Responsibilities:

Customer Relationship Management

- Serve as the primary commercial point of contact for assigned customers within the Data Center & AI vertical.
- Build and maintain deep, multi-level relationships with key customer stakeholders.
- Partner cross-functionally to deliver a seamless, 'One Vantedge' experience.
- Lead recurring business reviews focused on service, delivery, quality, and growth.
- Own customer contract negotiations in partnership with Legal, Finance, and the VP/GM.
- Manage customer escalations and ensure timely resolution.

Strategic Planning & Market Development

- Develop and execute Strategic Account Growth Plans.
- Provide voice-of-customer insight on trends, opportunities, and expansions.
- Support demand planning with forecast inputs and revenue alignment.

Business Development

- Lead business development efforts for hyperscale, AI infrastructure, and OEMs.
- Position Vantedge’s capabilities in sheet metal fabrication and assembly.
- Collaborate to create compelling customer-specific proposals.
- Lead pricing and proposal development aligned to market/margin goals.
- Facilitate customer awareness events like tech fairs and roadshows.
- Maintain CRM accuracy and pipeline visibility.
- Represent Vantedge at trade shows and industry events.

New Product Introduction & Sustaining Support

- Partner through the full lifecycle of new programs.
- Ensure strong two-way communication across teams.
- Support NPI reviews and project health updates commercially.

Qualifications:

- 10+ years in strategic account management or business development in data center, AI infrastructure, or related tech sectors.
- Proven ability to manage large accounts and deliver sustained growth.
- Bachelor’s degree in Business, Engineering, or related field (Master’s preferred).
- Familiarity with contract manufacturing and high-volume component environments.
- Strong communication, analytical, and presentation skills.
- CRM experience (Salesforce, HubSpot).
- Up to 75% travel required.

Behaviors & Competencies:

- Models Vantedge Values: Customer Focus, Agility, Collaboration, Integrity, Innovation & Ownership.
- Competitive drive with a growth mindset.
- Strategic thinking and strong customer empathy.
- High accountability, urgency, and adaptability.

Benefits:

• Medical – Dental – Vision – Life Insurance
• Vacation and Sick Pay
• 401k