Senior IT Support Specialist (24/7 Support) TS/SCI
Kaimetrix is seeking a Senior IT Support Specialist to provide 24/7 operational and technical support for class/unclass systems.
Location: Vandenberg Space Force Base (VSFB), CA
Clearance: TS/SCI
Education: Bachelor’s Degree
Experience: 5+ years
Certifications: DoD 8140.01 / DoDI 8570.01 compliance (e.g., Security+ CE or higher)
Hours: Rotating 24/7 Shift Coverage
24/7 Help Desk & Monitoring
Deliver direct, on-site help desk support aligned to rotating 8-hour shifts (Day/Swing/Mid)
Monitor ATLAS, Kobayashi Maru (KM), WarpCore, and associated dashboards for system health , alerts , and status changes
Track, document, and escalate incidents using JIRA, ServiceNow, or other designated platforms
Tier 1–2 Escalation
Serve as first responder for user-reported issues and automated alerts
Escalate critical events to SME/Team Leads and initiate call tree notifications
Reporting & Shift Logs
Complete and hand off shift summary reports detailing system status, events, anomalies, and tickets worked
Maintain shift continuity and operational logs
Input data into reporting tools to support trend analysis, uptime tracking, and Mean Time to Restore (MTTR)
System Familiarity & Situational Awareness
Maintain working knowledge of:
ATLAS system architecture and apps
Mission-critical links (e.g., MeshOne-T, SDIN)
Tools like Google IL4 email, Mattermost, and classified chat
Support coordination with 18 SDS Crew Commanders and remote platform owners
- Assist with rollback execution and system recovery per runbooks
Preferred Qualifications:
Prior experience in space operations, cyber defense, or secure help desk environments
Knowledge of or hands-on experience with:
ATLAS
Kobayashi Maru (KM) platforms
AWS GovCloud, IL4/IL5 environments
- CCNA (or equivalent)
- Familiarity with DevSecOps , agile workflows, or classified ticket management
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