Reservations Manager

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OVERVIEW/BASIC FUNCTION:

Maintain occupancy and average rate through control of room inventory. Act as departmental liaison for sales and front office. Run forecasting report on a daily and weekly basis.

RESPONSIBILITIES:

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards

· Ensure that standards are maintained at a superior level on a daily basis.

· Supervise Group Reservations Sales Coordinator ensuring all tasks are completed to a high standard of detail and guest care. Ensure coverage of Group Reservations responsibilities during absence of Group Reservations Sales Coordinator.

· Forecast room occupancy on a daily and weekly basis.

· Participate in weekly forecast call and contribute data as appropriate

· Coordinate and track all advance deposits accurately.

· Coordinate all group sales by tracking inventories and billing instructions.

· Develop Month-end reports tracking.

· Ensure proper training of all front office personnel in the reservations function.

· Attend all staff and front office meetings and communicate pertinent information to the staff.

· Maintain the yearly calendar of sold-out dates and special events.

· All other duties as required.

QUALIFICATIONS:

· Experience: Minimum two years’ experience as a Reservations Manager for a luxury or ultra-luxury property.

· Education: College degree.

· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

· Technical Skills: Advanced math skills; ability to produce complex reports using room data.

· Language: Required to speak, read and write English, with fluency in other languages preferred.

· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

· Licenses & Certifications: None required.

Pay: The salary range for this position is $80,000 to $90,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.