Luxury Retail Sales Associate

Job Description

Job Description

About Wolford

Wolford represents the epitome of luxury and innovation in legwear and bodywear. With a rich heritage of knitting expertise and a global presence, we are committed to delivering exceptional quality, unmatched comfort, and a tailored customer experience. We empower our teams to exceed expectations, foster innovation, and contribute to the growth of a timeless, desirable brand.

Join the World of Wolford — and help shape our future.

Position Summary

We are seeking a Full-Time Luxury Sales Associate to join our new boutique in South Coast Plaza. The ideal candidate is passionate about fashion and customer experience, with the ability to connect with clients and represent the Wolford brand with sophistication and care.

Key Responsibilities

Sales & Client Experience

• Deliver an exceptional customer experience by providing knowledgeable, personalized, and attentive service
• Actively drive sales through cross-selling, upselling, and client outreach
• Maintain and grow a client book; proactively build relationships with new and returning customers
• Consistently meet or exceed individual sales and KPI targets

Boutique Operations & Presentation

• Ensure all visual merchandising standards are executed, including window displays and in-store presentation, in line with corporate guidelines
• Support inventory management including deliveries, transfers, and stock organization
• Maintain a pristine boutique environment including selling floor, fitting rooms, stockroom, and cash wrap
• Handle point-of-sale transactions with accuracy and care, including cash handling and end-of-day procedures
• Participate in regular team meetings and trainings focused on product knowledge, customer service, and brand initiatives
• Ensure full compliance with company policies, safety standards, and local regulations
• Assist with pricing, returns/exchanges, and administrative tasks as needed
• Maintain a strong awareness of loss prevention and uphold all security standards
• Key holding responsibilities may be assigned

Qualifications

• 1–2 years of retail experience; luxury or premium brand experience preferred
• Proficient with POS systems and retail technology
• Strong communication and customer service skills
• Energetic, self-motivated, and sales-driven
• Professional presentation and adherence to Wolford’s dress code standards
• Spanish proficiency strongly preferred

Why Work With Us?

• Become a Brand Ambassador for a globally respected luxury brand
• Receive pieces from new collections to represent the brand in-store
• Generous paid time off, including vacation, personal, and sick days
• Comprehensive insurance benefits package

Wolford is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.