IT Support Technician

Job Description

Job Description

Vision for the Role: The IT Support Technician provides first-line technical support to Hume Lake staff and seasonal employees. This is an entry-level role designed for a motivated individual eager to grow in a hands-on IT environment. You will work directly under the Senior Director of IT alongside experienced system administrators, gaining exposure to enterprise productivity tools, device management, networking, and cloud systems. Support volume increases significantly in the spring as the organization prepares for summer programming. The ideal candidate is adaptable, organized, and comfortable working through high-demand seasons with a servant’s heart.

Location: Hume Lake

Why Join Us?

• Be part of a mission-driven, faith-based organization that is dedicated to making a lasting impact on the lives of youth and families.
• With 3 beautiful camp locations, we offer a unique opportunity for year-round camping ministries dedicated to the glory of God.
• Be a part of something meaningful where your work directly contributes to making memorable experiences and fostering spiritual growth.
• Work in a supportive Christian community in a beautiful environment that values faith, growth, and relationships.

The Role:

Helpdesk & End-User Support

• Serve as the first point of contact for staff IT support requests submitted via the helpdesk or internal messaging
• Triage and resolve Level 1 and Level 2 incidents including password resets, application access, device troubleshooting, and connectivity issues
• Escalate unresolved issues to senior staff with clear documentation of steps already taken
• Maintain accurate, timely ticket records including status updates and resolution notes

Device Management & Deployment

• Assist with the enrollment, configuration, imaging, and deployment of staff devices
• Perform asset tagging and maintain an accurate hardware inventory
• Coordinate device repairs, warranty claims, and loaner management
• Support ongoing mobile device management (MDM) initiatives as directed

Account & Access Administration

• Provision and de-provision user accounts in cloud productivity and identity systems per the onboarding checklist
• Assign licenses, configure multi-factor authentication, and ensure appropriate access levels
• Support high-volume seasonal onboarding each spring for summer staff
• Maintain accurate records in user and asset inventory systems

Network & Infrastructure Support

• Assist with basic network tasks including device status checks, connectivity troubleshooting, and client lookup
• Support guest WiFi and network access operations
• Run cable, patch panels, and assist with hardware installation under senior staff direction

Documentation & Knowledge Base

• Write and maintain knowledge base articles to support staff self-service and reduce repeat ticket volume
• Document resolved issues and contribute to standard operating procedures and IT runbooks

General IT Operations

• Provide AV and presentation support for meetings, chapel, and special events
• Support point-of-sale systems at camp retail and food service locations
• Assist with phone system moves, adds, and basic configurations
• Participate in on-call rotation and provide availability during summer programming as needed.

Our Ideal Candidate:

Required

• High school diploma or equivalent; associate degree or IT-related coursework preferred
• Genuine, active Christian faith consistent with Hume Lake’s Statement of Faith
• Ability to pass DOJ/FBI background screening per California AB 506 (required for all staff working with minors)
• Strong troubleshooting mindset and willingness to learn new systems quickly
• Clear written and verbal communication skills — you will support staff at all technical levels
• Ability to manage multiple open tickets and maintain composure during high-volume periods
• Physical ability to lift up to 50 lbs, work in confined spaces, and climb ladders as needed
• Valid driver’s license and clean driving record

Preferred (Not Required)

• 1–2 years of helpdesk or IT support experience; internships and volunteer IT work are welcome
• Familiarity with macOS or Windows in a managed environment
• Exposure to cloud-based productivity and identity platforms (email, file storage, user administration)
• Basic understanding of networking concepts: IP addressing, wireless, VLANs
• Experience with a ticketing or service desk system
• CompTIA A+, Google IT Support Certificate, or similar entry-level certification

Physical Requirements:

• Must be able to sit for an extended period of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the job.
• Live and work in extreme weather conditions, at high altitude, and in small living quarters.

Benefits & Perks of Community Living:

• Be a part of a tight-knit community of believers serving the mission of the camp.
• Incredibly beautiful views and environment, camping, and walking/running trails.
• On-site housing is provided for a minimal rate.
• Dining on-site for minimal cost.
• Available Charter school for staff children and extracurricular activities.
• On-site healthcare options and emergency services, as needed.
• A quick walk to a store onsite for grocery and gas supplies.

Salary: $20.00 - $25.00 Hourly

If this sounds like you or something you feel called to, we would love to hear from you!

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