Program Manager - Hybrid
- Everyone Counts - We promote a diverse and fair workplace to better serve our Members, Team Members and Communities, fostering an environment of transparency, trust, and respect.
- Innovate Boldly – We dream big, challenge the status quo, move with agility, and embrace data-driven decisions. We listen and continuously make the impossible possible.
- Embrace the Fun! – We take joy in our work by welcoming kindness, integrity, and authenticity.
- Portfolio Leadership & Strategic Alignment
- Own and evolve the integrated program roadmap for the [Lending] [Deposit] [Back Office] portfolio, encompassing operational, compliance, and member-experience enhancements.
- Guide prioritization of initiatives in alignment with enterprise strategy and cross-functional dependencies.
- Manage a diverse range of initiatives, from business process redesign and operating model changes to system upgrades and digital transformations.
- Program Execution Across Project Types
- Deliver programs using appropriate methodologies (Agile, Waterfall, hybrid) based on project type, complexity, and team readiness.
- Drive delivery of both business-driven initiatives (e.g., loan origination process optimization) and technology-led implementations (e.g., core system enhancements, digital self-service tools).
- Establish and maintain program scope, schedules, budgets, and performance metrics to ensure on-time, on-budget, high-quality outcomes.
- Facilitate and manage the end-to-end RFP process for third-party product/vendor selection—collaborating with Procurement, Legal, Business, Product, and IT to define requirements, develop scoring frameworks, coordinate vendor demos, and ensure alignment with strategic goals.
- Oversee vendor evaluation, scoring, and recommendation process through deployment and early performance monitoring.
- Capacity, Demand & Resource Management
- Lead portfolio-level capacity and demand planning across business and technology teams.
- Collaborate with resource owners to assess availability, mitigate conflicts, and adjust timelines or priorities as needed.
- Maintain portfolio dashboards and capacity models to ensure realistic delivery commitments and transparency.
- Change Management & Adoption Planning
- Develop tailored change management strategies to drive awareness, adoption, and behavioral change across stakeholder groups.
- Partner with Communications, HR, Training, and Business Sponsors to build stakeholder readiness, minimize resistance, and monitor post-implementation effectiveness.
- Incorporate feedback loops and lessons learned to improve future delivery and adoption strategies.
- Governance, Communication & Reporting
- Facilitate executive steering committees and ensure transparent status reporting, risk escalation, and decision-making.
- Communicate effectively with executive leadership, product owners, project teams, and frontline staff to align expectations and drive accountability.
- Ensure compliance with internal project governance, documentation standards, and audit-readiness requirements.
- Additional Qualifications
- Strong understanding of [Lending] [Deposit] [Back Office] operations and regulatory considerations.
- Experience in both Agile and traditional Waterfall methodologies, and ability to guide teams in hybrid environments.
- Deep knowledge of change management frameworks and proven ability to support large-scale organizational change.
- Proficiency with portfolio and resource planning tools (e.g., Jira, Smartsheet, Tempus, MS Project, or similar).
- Performs other duties as assigned.
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