Onsite Leisure Reservations Sales Coordinator
- To be proficient with all features of the Lodge’s property management system as this position requires a thorough understanding of both the reservations features and accounting billing features.
- Handle reservations and bookings for travel partners, small wholesale groups, and VIP arrivals, ensuring accuracy in systems such as Opera or Delphi.
- Act as a primary contact for travel agents and leisure guests, managing the sales inbox and providing fast, professional responses
- Assist with planning of client site inspections and organizing amenities and client preferences with the Resort team.
- Host site inspections on behalf of sales team
- Entertain agents / fam trips in resort F&B outlets
- Coordinate agent property visits including FAM trips
- Reconcile TA commissions weekly and investigate any commission inquiries
- Communicate with other property staff regarding updated information on leisure reservations to keep everyone in the office informed on leisure’s special needs.
- Handle incoming reservations calls for all individual travelers’ requests and complete the daily checklists tasks.
- Assist Reservations manager with special projects as assigned.
- Attend interdepartmental meetings when requested.
- Sincere and warm interaction with all guests including consistent eye contact with a smile.
- Assist with group rooming blocks when needed
- Follow and deliver 5 Star services’ standards, delighting guests by anticipating their needs.
- Answer client questions, provide information about the resort and maintain relationships with clients
- Other duties as assigned.
- Strong computer skills with hotel property management systems
- Exceptional verbal and written communication skills in English
- Ability to operate basic office equipment; computer and related programs, fax, copier, scanner, etc.
- Organizational skills to work with volumes of data and coding to ensure accuracy of information.
- Attention to detail and high level of accuracy is a must
- Ability to work independently and within a multidisciplinary team to facilitate solutions and meet deadlines
- Must be self-motivated
- Must be professional in appearance
- Maintain and follow high safety standards and personal conduct
- Follow Company policies and procedures as established in the Employee Handbook
- Embrace Cavallo Point Approachable Luxury Philosophy and Values, creating legendary memories with passion
- Must have a High School diploma, College Degree preferred.
- Strong proficiency in Microsoft Office (Excel, Word) and property management systems (PMS).
- Previous experience in hotel reservations, front office, or sales, preferably with a focus on leisure travel and in a high luxury environment.
- Must be a naturally enthusiastic, centered, and organized person to manage the diverse multi-tasking responsible for this position.
- Capable of remembering guest names and using them frequently.
- Must be able to see, hear and speak clearly.
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