ServiceNow - Senior Manager

ServiceNow Senior Manager

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

We are seeking a Senior Manager to join our team and play a pivotal role in advancing Deloitte's Cyber Strategy Technology Risk & Solution Management. In this role, you will leverage your expertise in cyber strategy, technology risk, and solution management to guide client teams in defining and executing their Cyber Tech Risk programs-shaping strategy, optimizing operations, and leading the selection, deployment, and ongoing management of technology solutions. As an internal solution architect, you will drive the definition, design, and implementation of innovative services that strengthen our clients' cyber risk posture and support their business objectives.

Recruiting for this role ends on 12/31/2026.

Key Responsibilities:

• Develop and execute strategies for integrated risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform.
• Design and implement enterprise risk and compliance frameworks aligned with industry standards (e.g., ISO 27001, NIST, COBIT, PCI, HIPAA) using ServiceNow GRC and SecOps modules.
• Oversee the delivery of ServiceNow-based cyber risk solutions, ensuring alignment with best practices and evolving client needs.
• Lead the assessment, configuration, and deployment of ServiceNow IRM, GRC, and SecOps modules, including ITSM, ITAM, CMDB, and automation workflows.
• Drive continuous improvement by applying industry-leading practices and ServiceNow capabilities to enhance cyber risk management and service delivery.
• Serve as a trusted advisor to executive stakeholders, translating business requirements into effective ServiceNow technical solutions.
• Contribute to practice development by creating go-to-market strategies and innovative ServiceNow-based solutions for client cyber risk challenges.
• Provide thought leadership on ServiceNow GRC and SecOps trends and evaluate emerging requirements and technologies.
• Lead and mentor global teams to ensure high-quality delivery of ServiceNow cyber risk management services.

The Team:

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.

Qualifications:

Required:

• BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, Finance, Business or related field
• 10+ years of hands-on experience on Tech Risk technology solution designs and architect, including but not limited to:
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Integrated Risk Management (IRM)
  • Security Operations (SecOps)
  • Third-Party Risk Management (TPRM)

• 10+ years of demonstrated deep technical expertise in ServiceNow, typically evidenced by advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, Certified Technical Architect, Certified Master Architect) and hands-on experience designing, configuring, and integrating complex ServiceNow solutions.
• 10+ years of experience leading ServiceNow implementations including solution design and technical architecture
• Previous consulting or Big 4 experience
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred:

• ServiceNow Certified Master Architect (CMA) / ServiceNow Certified Technical Architect (CTA)
• Proven experience with ServiceNow Security and GRC modules, with a strong understanding of platform capabilities and best practices.
• Exceptional documentation, presentation, and communication skills-both verbal and written-with the ability to collaborate effectively across geographically dispersed teams.
• Demonstrated adaptability in prioritizing and executing tasks, working closely with clients to identify and resolve key constraints, risks, and issues.
• Strong problem-solving, critical thinking, and logical structuring abilities.
• Hands-on experience defining epics and user stories, creating UI mock-ups, and a proactive, "roll-up-the-sleeves" approach to driving results.
• Expertise in developing business and technical design specifications for ServiceNow platform implementations.
• Skilled at leading technical design meetings, reviewing proposed solutions with stakeholders, and ensuring alignment with client objectives.

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The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,300- $322,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: