Call Center Customer Service Representative
We are looking for a Customer Service Representative. This individual will be responsible for answering phone calls, live chats, and emails.
This individual should have the ability to provide exceptional customer service while maintaining a high level of productivity in a fast-paced environment. This individual should be team-oriented and have an understanding of professionalism with attention to details. Job Responsibilities
- Answering inbound phone calls (Roughly 400 – 475 a week minimum)
- Answering Live chats (Roughly 220 - 240 a week minimum)
- Timely responses to customer inquiries and order messages
- Work with required departments as needed to support customer needs
- Multi-tasking
- Maintaining company standards and policies
- Other duties as assigned
- Excellent communication skills, Spanish is a plus
- Problem-solving
- Highly confident and goal-oriented
- Computer savvy
- Dependable
- Punctual
- Strong work ethic
- Positive and enthusiastic attitude
- Organizational skills
- Minimum 2 years of customer service experience
- 1 year of data entry
- Reading comprehension
- Minimum type 35 wpm
- Medical Insurance (Fully paid HMO)
- Paid Holidays and Paid Time off
- Job Type: Full-time
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