Health Services Information Technology Supervisor

Why Join Contra Costa County? Contra Costa County was incorporated in 1850 as one of the original 27 counties of the State of California. It is one of nine counties in the San Francisco-Oakland Bay Area and covers approximately 733 square miles extending from the northeastern shore of San Francisco Bay easterly about 50 miles to San Joaquin County. The County has one of the State's most heterogeneous populations, rich in ethnic, cultural, and socioeconomic diversity. With a current population of more than 1.1 million, Contra Costa County is the ninth most populous county in California. Selected candidates should expect to work out of CCHS facilities in Martinez or Concord. Contra Costa Health includes a Health Plan, Public Health, Hazardous Materials, Environmental Health, Housing Homeless and Health, Regional Medical Center, Behavioral Health, Emergency Management Services, and a full complement of ambulatory care sites including school-based services. Contra Costa County Health has openings for 3 full-time Health Services Information Technology Supervisor positions assigned primarily to the Health Services Information Technology Unit and are located in Martinez, CA. We are looking for someone who:

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers, and vendor community and works well in a team
• Shows initiative and follow-through
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers
• Excels at troubleshooting
• Continues to learn; keeping up with the fast pace of change in Information Technology

• Leads and participates in the operational activities for the work group assigned, which may include: app development, app support, and end-user support.
• Selects, trains, motivates, and evaluates information technology personnel.
• Develops and reports key performance indicators appropriate for the assigned team
• Conducts research on new and evolving computer technologies and recommends systems and improvements for the Department
• Assists in the preparation of presentations for information systems projects to a variety of internal and external committees
• When assigned to the app development, or app support teams: Analyzes information systems requirements and designs and implements processes and/or improvements that promote increased efficiency and effectiveness; identifies resource needs, drafts or updates system documentation; coordinates and provides user training as appropriate; and allocates resources accordingly

• Your work will impact the lives, health, and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• Professional development funds are available for each employee
• Offices are in the central part of the County
• The team you would work with is full of people passionate about their jobs, constantly innovating, and joyful collaborators
• We offer a generous benefits package

• Staff must adapt to new and ever-changing technology
• You may have to work under pressure and need to deliver resolutions in tight timeframes
• There may be frequent interruptions and changing priorities
• Working independently on project work, as well as mentoring junior staff is required
• Participation in after-hours on-call rotations

• Leadership: Guiding and encouraging others to accomplish a common goal; Sharing responsibility, authority, and accountability
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Teamwork : Collaborating with others to achieve shared goals
• Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral and Written Communication : Engaging effectively in dialogue; Communicating effectively in writing
• Professional & Technical Expertise : Applying technical subject matter to the job
• Managing Performance : Ensuring superior individual and group performance
• Adaptability : Responding positively to change and modifying behavior as the situation requires; Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
• Using Technology : Working with electronic hardware and software applications
• Handling & Resolving Conflict : Managing interpersonally strained situations
• Valuing Diversity : Appreciating the benefits of varied backgrounds and cultures in the workplace
• Project Management: Ensuring that projects are on-time and achieve their objectives
• Business Process Analysis : Defining, assessing, and improving operational processes and workflow

Education: Possession of a Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years of full-time, or its equivalent, experience as a manager, supervisor, or project lead in an information technology environment having responsibility for one or more of the following areas: application support, development/programming, data analysis and report development, systems analysis, technical support and/or network or server administration, at least two (2) years of which was in a health care information systems environment.

Substitution for Experience: Possession of a Master's Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education :

• One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR
• Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR
• Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education:
  • Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database Administrator
  • Certified Associate in Healthcare Information and Management Systems (CAHIMS)
  • Health Level 7 (HL7) certification
  • VMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)
  • Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)

Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

• Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Online Interview Assessment: Candidates that meet the minimum qualifications will be invited to participate in an online, on-demand interview. The interview will measure candidates' competencies as they relate to the job and will be rated by subject matter experts. In the interview, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to the competencies listed above. ( Weighted 100%).