Licensing Program Manager I (LPM I)

Job Description and Duties

Under the supervision of a Licensing Program Manager II, the Licensing Program Manager I (LPM I) for the Child Care Centralized Application Bureau (CAB) will be based in the Fresno Regional Office. The LPM I is responsible for overseeing and managing a unit of Licensing Program Analysts across multiple regional offices within an assigned geographic territory, ensuring compliance with licensing regulations, monitoring workflow, and providing leadership and guidance to staff to support the effective processing of child care applications. The CAB LPM performs quality assurance reviews, plans and conducts individual and group training, reviews complaint investigations, provides technical and supervisory direction in the office and the field, and reviews monthly intake and production reports. The LPM I may act as the Division representative with other agencies, recruit and hire new staff, meet with facility representatives, and recommend administrative actions against noncompliance licensees. The LPM I supports the office in maintaining CCLD Policies and Procedures. Must be able to travel.

Subject to personnel approval and SROA/Surplus policies.

All interested applicants are required to include the POSITION NUMBER & JOB CLASSIFICATION on the STD 678 Examination/Employment Application in the Job Title section and to clearly state your eligibility (e.g., list, transfer, etc.) in the Explanations section of the Examination/Employment Application.

This is a 12-month limited term position and may be extended to a maximum of 24-months and/or may become permanent based on operational needs.

The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

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Working Conditions

Use of a computer for several hours a day which involves sitting most of the time but may include walking or standing for brief periods. Attend meetings, workshops and training associated with job duties. Work hours and schedules may vary.

The reporting location for this position is 1310 East Shaw Avenue, MS 29-01, Fresno, CA 93710.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements. The successful candidate must reside in California at the time of appointment. Proof of California residency may be required .

Please note: Regular commute is not compensable.

Special Requirements

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Please include a Statement of Qualifications (SOQ) with your application for the hiring manager’s review. The SOQ will be your first interview for this position. If your qualifications are competitive, you will be invited to an on-site interview.

The SOQ should be no longer than two pages, single-spaced, in 12-point font and in question and answer format. Please provide answers to the following questions to the best of your ability:

1. Please describe how your experience best qualifies you for this position.

2. As a Licensing Program Manager, you are expected to maintain a high-level of quality, quantity, and timely submissions for your own work as well as your staff’s work. Explain how you would accomplish this and remain accountable to management?

3. Tell us about your experience working with reluctant staff and how you gained their cooperation to complete a task.

A notation or reference to other materials such as resumes or applications will not be considered and will not substitute for the SOQ. Failure to answer the questions required in the SOQ may result in elimination from the hiring process.

This position is designated under the Conflict of Interest Code.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Leads teams and communicates with clarity, consistently delivering exceptional customer service while building productive relationships with diverse internal and external partners

• Manages complex caseloads with precision, driving workflow prioritization, meeting critical deadlines, and maintaining thorough, accurate documentation across all responsibilities.

• Interprets and applies laws, regulations, and policies in regulatory or compliance-focused environments, effectively guiding others through complex requirements.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable for additional information on the length and percentage of reductions.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.