Membership Billing Coordinator

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

As a senior department head, this role strives to continually improve guest and colleague satisfaction and maximize the financial performance in F&B Division overall.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Rate of Pay: $27.00 per hour

Job Description

The Membership Billing Coordinator will be responsible for posting monthly transactions, preparing monthly invoices and statements, posting each receipt and wire transfer.

What you will be doing:

• Communicate with members, guests and clients regarding collection issues, contribute to monthly Credit Meeting preparation
• Respond to member inquiries related to invoices, payments or account balances
• Process payments including credit cards, wires or any other type of payment
• Monitor membership aging and follow up with members regarding past due balances
• Research and follow up on members/guests disputes and credit card chargebacks
• Reconcile membership accounts and resolve any discrepancies
• Set up payment plans and recurring billing when applicable.
• Update billing information in membership accounting system
• Update ACCOR loyalty points for members
• Assist with various special projects as assigned by the Credit Manager/Assistant Director of Finance/Chief Accountant.

Qualifications

• Background in accounting and proficient knowledge of computer programs. Must be customer service oriented and be able to communicate with customers on a professional level.
• Proficient in computer programs, such as Accounting programs and Microsoft Office (excel, word, etc.)
• Prior accounting experience is required
• Customer Service experience is preferred
• Ability to communicate both verbally and written in English.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, clients, customers, and vendors.
• Ability to communicate to customers in a professional, business-like manner.
• Foster an inclusive environment where every individual feels valued and respected
• At least 2 years experience in Membership Billing/Accounting preferred

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:

We celebrate our differences. We support each other and we always stand together.​

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:

We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.