DTC & Marketing

Job Description:

Company Overview:

Aubert Wines is a specialized brand focused on ‘Grand Cru’ Single Vineyard Chardonnays and Pinot Noirs from Napa Valley and Sonoma County. We are an ambitious organization dedicated to the highest quality vineyards and wines, and seeking only the most professional, enthusiastic individuals. We are a small, close-knit team, which means team contributions are seen and impactful.

Job Description:

We are seeking a versatile DTC & Marketing Specialist to support—and eventually lead—our allocated releases, shipping logistics, and marketing campaigns. The ideal candidate is proactive, organized, and detail-oriented, with excellent written and verbal communication skills and a strong commitment to luxury-level quality. This role offers exposure to many areas of the business within a collaborative environment. This position reports directly to the Estate Director and ownership.

Direct Responsibilities - Job duties include, but are not limited to:

- Execute the planning and logistics of our bi-annual releases, including but not limited to, database management, scheduling, data analysis, segmented campaigns, written content, collateral, and email design.
- Maintain and optimize Mailing List engagement through targeted campaigns and Waitlist management.
- Manage order data, including wish requests, shipping requests, compliance, etc.
- Oversee shipping logistics, including fulfillment schedule, international & third-party shipping, Will Call orders, and inventory preparation.
- Detailed recordkeeping during shipping season to resolve delivery issues.
- Serve as the primary point of contact for vendors and fulfillment partners.
- Analyze purchase behavior, campaign performance, and conversion metrics to provide actionable insights.
- Handle all customer interactions in alignment with the Aubert voice.
- Respond to all customer inquiries in an accurate and timely manner.

Ancillary Responsibilities:

- Answer phones and provide administrative support.
- Oversee visitation calendar, customer vetting and hospitality support.
- Support with Inventory Management and special projects.

Qualifications and Skills - Ideal candidate will have:

- Minimum three to five years of experience in direct-to-consumer sales and marketing focus.
- Experience with databases, e-commerce systems, and fulfillment logistics.
- Fine wine knowledge and training.
- Production experience in photoshoots and design assets.
- Strong interpersonal and communication skills by phone, email, and in-person.
- Ability to handle a high-volume workload, prioritize, organize, and follow-up.
- Bachelor’s Degree.
- High-level proficiency in Microsoft Office. Photoshop experience a plus.
- Ability to lift a 50 lb case of wine

Compensation and Benefits:

- Competitive salary + year-end bonus potential
- Health & dental insurance
- 401(k)
- Vacation & sick time, along with paid holidays
- The opportunity to lead one of the industry's most anticipated wine releases each year

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