Housing Case Manager

The Housing Case Manager is responsible for providing case management and navigation to individuals currently residing in our emergency shelter, Travel Inn.

Position Summary

Elevate Community Services is hiring a Housing Case Manager for the Emergency Shelters. The Housing Case Manager assists with the housing search and placement along with leveraging supportive services that will assist the participant household to maintain housing. The Housing case manager will be responsible for assisting clients with document collection, completing assessments, and reporting on client progress.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Coordination of services for client
• Understand and support clients through the community’s Coordinated Entry System (CES)
• Identify and address barriers to housing faced by clients such as poor credit, criminal justice involvement, and pending evictions.
• Guide and support clients through the steps required to secure housing, e.g., document collection, completing assessments, filling out applications, and signing a lease.
• Confirm a client’s eligibility for particular programs and services.
• Locate housing opportunities in the community.
• Encourage clients to proactively search for housing through motivational interviewing and other forms of trauma-informed care.
• Maintain appropriate client files and complete documentation within the required timeframe.
• Collect program data, including but not limited to tracking all housing placements and case notes in the programs’ HMIS project, CES HMIS project, and any other funder required data.
• Develop and maintain working knowledge of available community resources and act as liaison.
• Maintain relationships with referring and supporting agencies and represent the agency at various community meetings including Case Conferencing.
• Advocate for the client's voice and choice in the housing process
• Perform any other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s Degree in social services or closely related field, preferred.
• 3 years' experience in housing related social services.
• Good documentation skills
• Excellent communication skills (written and oral)
• Ability to work well in a team environment.
• Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality.
• Must be culturally/linguistically sensitive to populations served.
• Clean driving record
• Valid driver’s license