Veterinary Client Service Representative

Description

Position at Thrive Pet Healthcare

Join Our Team at Laguna Beach Animal Hospital!

We’re a long-standing, community-focused veterinary hospital in beautiful Laguna Beach, CA, and we’re looking for a full-time Veterinary Client Service Representative to be the welcoming face (and voice!) for our clients and their pets.

At Laguna Beach Animal Hospital, we pride ourselves on creating a caring, friendly, and educational environment for every client who walks through our door. Our CSR team is the heart of that experience—you set the tone for compassionate, personalized care from the very first hello.

What We Offer:

• Paid time off to recharge and enjoy our gorgeous coastal community
• 401(k) with employer match
• Medical, dental, and vision insurance
• HSA and FSA options
• Mental health support resources
• Paid parental leave
• Generous employee pet care discounts
• A supportive, close-knit team that feels like family

What You’ll Do:

• Greet clients warmly in person and over the phone, making them feel valued and heard
• Accurately enter and update client/patient information in our system
• Schedule, confirm, and follow up on appointments
• Process payments and invoices with accuracy and care
• Document & process medication requests and call in prescriptions to outside pharmacies
• Educate clients on recommended products and services
• Keep our lobby clean, organized, and inviting
• Assist with various administrative tasks to keep the hospital running smoothly

What We’re Looking For:

• A positive, team-oriented attitude and genuine love for animals and people
• High school diploma or equivalent
• At least 2 years of veterinary customer service experience
• Ability to lift up to 50 pounds and stay active on your feet throughout the day

Compensation:
Pay starts at $18–$22/hour and is based on skills, qualifications, and experience.

If you’re looking for more than just a job—if you want to join a team where your work truly matters to pets, their families, and your community—we’d love to meet you!