Site Reliability Engineering Manager (San Francisco)

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Job Summary:

Checkr is a data platform company focused on safe and fair decision-making. They are seeking a Site Reliability Engineering Manager to lead a team of SREs, enhance observability and incident management, and ensure the performance and availability of their applications.

Responsibilities:

Expand and improve our observability and monitoring footprint in line with cost efficiency.

Drive and delegate the day-to-day escalations and incidents with on-call engineering teams.

Collaborate with other Engineering Managers to define metrics and dashboarding requirements.

Ensure stakeholders and partners are informed of incidents and incident trends while working with other departments, such as account managers, legal, and marketing, for outbound communication.

Review the work of the SRE team, help them get unblocked, and provide mentoring.

Meet with the team and individuals weekly to collaborate and discuss topics related to processes, planning, and goals.

Manage and assist the on-call incident commander and owners in resolving production reliability issues, ensuring timely communication, retrospectives, and postmortems are performed and delivered.

Participate in design and production reviews for new features, products, or infrastructure.

Assist in planning for the growth of Checkrs infrastructure, reliability/resiliency, and resources.

Qualifications:

Required:

8+ years working in a relevant role, including 4+ years of technical leadership experience mentoring engineers

4+ years of experience architecting and administrating observability stacks, either managed or self-hosted (e.g., Datadog, New Relic, Prometheus, Elastic Stack/ELK, OpenTelemetry)

Experience with operation of containerized microservices running on the public cloud, asynchronous event processing, and databases

Knowledge of Linux, Git, and CI/CD pipelines

On-call support of highly available production systems

Designing and building new tools to automate repetitive tasks, prevent incidents or improve MTTR using programming language such as Python

Experience with automation and Infrastructure as Code using tools like Terraform, Terragrunt, or Cloud Formation

Understanding of how application components interact and experience contributing to architectural discussions

Unwavering commitment to operational security and best practices

Ownership: identify problems, propose solutions, and then coach and guide a team to implement them.

Connection: motivated to help other teams improve their service reliability and continuous improvement of tooling and services.

Preferred:

Extensive knowledge of AWS, Kubernetes, and event orchestration

Tooling knowledge with Datadog, PagerDuty, and Atlassian (Jira, Confluence) to identify strategies to improve our full-stack telemetry and monitoring capabilities

Company:

Tessera Data is an IT company that provides valuable people data for informed safety decisions and background checks. Founded in 2021, headquartered in Irvine, California, USA, team size 51-200 employees, currently Growth Stage. Tessera Data has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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