Operations Manager- Surety US

Are you a dynamic leader who thrives on optimizing operational efficiency while driving business growth? Join Swiss Re Corporate Solutions as our Operations Manager for Surety North America and lead a talented team that supports our thriving surety business across multiple locations. This role offers the perfect blend of strategic leadership and hands-on management in a collaborative, global environment.

About the Role

As Operations Manager for Surety North America, you'll be the operational backbone of our Surety business, ensuring seamless service delivery while navigating complex regulatory environments. You'll lead a dedicated team of professionals across multiple locations, implementing best practices and driving continuous improvement initiatives that directly impact our business success.

Key Responsibilities

• Lead and develop a team of 15 Business Services professionals across multiple locations
• Ensure seamless processing of business transactions, supporting underwriters and maintaining high service quality
• Manage operational performance through metrics, controls, and quality assurance measures
• Collaborate closely with business leaders, agents, branch management, and global operations teams
• Drive operational readiness for new product launches and go-to-market activities
• Maintain robust risk frameworks ensuring sustainable operations and regulatory compliance
• Participate actively in regional and global initiatives as a subject matter expert
• Optimize resource allocation through effective capacity management and planning
• Oversee budget management and expense reporting for the department
• Lead change management through business and operations transformation programs

About the Team

As Operations Manager for US Surety, you will report to the Global Head of Credit and Surety Operations while serving as a key member of the US Surety business management teams. You'll lead a collaborative team that interfaces with multiple stakeholders across the organization, playing a crucial role in connecting operational excellence with business strategy. Your leadership will directly impact the team's ability to deliver exceptional service while navigating complex business requirements in a dynamic industry environment.

About You

You're a strategic thinker with exceptional people management skills and a passion for operational excellence. Your background in surety operations gives you the industry knowledge needed to succeed, while your leadership abilities enable you to inspire teams and drive results. You thrive in collaborative environments, communicate effectively at all levels, and approach challenges with a solutions-oriented mindset.

Essentials:

• University degree and/or minimum 5 years of experience in operational/process-oriented roles
• Demonstrated experience in Surety business or operations
• Strong knowledge of insurance sector, including regulations, taxes, and statutory controls
• Proven leadership ability with experience managing teams in multi-cultural environments
• Excellence in stakeholder management and matrix organization navigation

Nice to haves:

• Lean certification or process engineering expertise
• Project management certification
• Experience with system implementations and digital transformation initiatives
• Advanced Microsoft Office skills, particularly in PowerPoint and Excel
• Experience managing offshore service delivery teams
• Insurance underwriting or claims experience

This position location is flexible to our Kansas City, MO or Windsor, CT offices. Our company has a hybrid work model where the expectation is that you will be in the office two to three days per week on average.

The estimated base salary range for this position is $108,000 to $178,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.