IT Support Specialist L3

As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.

Responsibilities

• Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
• Act as an escalation point for front-line IT support
• Perform project-based work to improve IT and systems
• Image Mac, Windows, and Linux computers and configure these computers for employees
• Manage IT assets and inventory
• Deploy software
• Help with A/V setup for internal events
• Assist with desktop automation
• Help train and mentor other IT employees
• Showcase your knowledge by training other employees on new applications, hardware, and more

Skills

• 1-2 years’ work experience in a technical support or helpdesk environment
• A drive to assist customers and solve their technical problems
• End-user support experience for MacOS or Windows
• Experience with MDM systems
• Experience troubleshooting Chrome OS
• Command-line Unix/Linux experience (Shell scripting)
• Experience building Windows images
• PowerShell and Active Directory administration understanding
• Experience using Atlassian products before, especially JIRA
• Great problem solving and intuitive troubleshooting skills
• A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
• Experience in Gsuite Administration
• PowerShell and Active Directory administration understanding
• Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
• Ability to work weekend days
• Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
• Be a serious A/V geek!
• You have a history of expanding your knowledge via technical training and certification