Account Service Manager POST NUMBER: 461226

Account Services Manager (Contract)

Location: El Segundo, CA (Hybrid: 2–3 days onsite per week)
Employment Type: 6-Month Contract (Coverage for Maternity Leave)
Pay: $27/hr-$29/hr

Overview

A growing cosmetics and skincare brand is seeking an experienced Account Services Manager to support its Sales and Operations teams during a maternity leave coverage. This individual will manage wholesale order processing, invoicing, chargebacks, and product allocations while collaborating closely with internal teams and a 3PL partner. The ideal candidate has hands-on experience with NetSuite , strong Excel skills, and a background in beauty, skincare, or CPG .

Key Responsibilities

• Oversee full order management process for wholesale accounts, ensuring timely and accurate processing through NetSuite .
• Handle both manual and EDI order entry, allocation, routing, invoicing, and chargeback resolution.
• Serve as the main liaison between the internal Sales/Finance teams and 3PL warehouse to ensure smooth order fulfillment and month-end close.
• Manage and process gratis orders (PR, influencer, marketing, and sampling) a major component of the role.
• Consolidate data from NetSuite to generate weekly and monthly reports for leadership.
• Monitor inventory levels and proactively communicate stock shortages or fulfillment concerns.
• Work closely with Finance to issue credit memos, reconcile discrepancies, and manage chargeback disputes.
• Support return-to-vendor (RTV) transactions and reverse logistics processes.
• Partner with team members to ensure smooth departmental operations during coverage period.

Qualifications

• Bachelor’s degree in Business, Finance, or related field (required).
• 2–3 years of experience in EDI order processing, invoicing, and warehouse/3PL coordination.
• NetSuite/EDI expertise required.
• Proficient in Microsoft Excel (pivot tables, VLOOKUPs, filtered lists, IF, SUMIF, subtotals).
• Prior experience in beauty, skincare, or retail/CPG industries strongly preferred.
• Familiarity with major retailers and chargeback portals a plus.
• Strong organizational skills and attention to detail, with the ability to troubleshoot EDI or order discrepancies.
• Reliable, proactive, and collaborative team player who can adapt quickly in a fast-paced environment.