Lead Front Bar Receptionist

Lead Front Bar Receptionist

Be the face of glowing skin and unforgettable client experiences.

At FACE FOUNDRIÉ, our Front Bar Receptionists are more than just the first hello — they set the tone for every guest’s visit, making sure each person feels welcomed, cared for, and inspired to return. If you thrive in a fast-paced, beauty-forward environment and love connecting with people, this role is for you.

Who You Are:

You are the kind of person who lights up a room the moment you walk in. You thrive in a fast-paced, people-first environment and genuinely enjoy making others feel seen and cared for. You are as comfortable recommending a product as you are keeping a busy schedule running smoothly. You are detail-oriented, reliable, and you bring a polished, professional presence to every interaction. You take pride in creating experiences — not just transactions — and you know how to balance warmth with efficiency. Whether it’s greeting a client, supporting your teammates, or jumping in to help at an event, you show up ready to make the day flow better for everyone.

Operations & Guest Experience

● Model exceptional client care and hospitality at all times— ensuring every guest feels seen, supported, and valued.

● Oversee daily front bar operations, including guest check-ins/outs, phone, BLVD messages, and product transactions.

● Monitor and manage the daily flow of appointments, assisting estheticians to stay on time.

● Resolve guest concerns with empathy and professionalism, escalating to management when appropriate.

● Execute and maintain studio opening and closing procedures, including cash drawer reconciliation and end-of-day reporting.

● Ensure compliance with all state board, sanitation, and safety regulations.

● Support corporate initiatives and local campaigns to enhance brand visibility and guest retention.

Leadership, Coaching & Training

● Serve as a mentor and trainer for Front Bar team members, ensuring consistency in tone, communication, and client experience.

● Model accountability and professionalism — addressing issues calmly and promptly through proper channels.

● Conduct check-ins with new hires to reinforce FACE FOUNDRIÉ standards, operational procedures and sales goals.

● Provide real-time coaching and feedback to improve sales techniques, guest communication, and workflow.

● Partner with the Ownership Team on scheduling, coverage, and performance updates.

Sales, Retail & Membership Growth

● Meet and exceed personal and team sales goals, including service add-ons, memberships, and retail targets.

● Educate guests on product benefits and skincare routines that complement their services.

● Motivate and guide Front Bar staff to confidently engage guests in product and membership conversations.

● Track performance metrics and share insights with leadership to support business growth.

Marketing & Events

● Represent FACE FOUNDRIÉ at monthly pop-up or marketing events, showcasing our services and products with enthusiasm and professionalism.

● Support event setup, guest engagement, and lead capture — all during paid, scheduled work hours.

● Collaborate with leadership/owers to create on-brand content or materials during studio events.

● Communicate upcoming promotions and local initiatives to the Front Bar and Esthetician teams to ensure alignment.

● Ensure all event work is logged, compensated, and compliant with California labor laws.

Inventory & Housekeeping

● Oversee inventory processes, ensuring products and supplies are stocked, organized, and accounted for in BLVD.

● Assist with unpacking shipments, reconciling deliveries, and maintaining visual retail displays.

● Ensure laundry, linens, and cleanliness standards are maintained throughout your shift. Delegate daily operational duties to team members as needed, following up to ensure completion.

● Wash and fold towels/sheets; stock Esthetician stations with hot towels, clean linens, and supplies.

● Maintain bathroom cleanliness and stock at all times.

● Replenish cleaning supplies and notify the owners when inventory runs low.

Position Requirements

• 1-2 years of prior leadership and/or marketing experience

• Availability to work onsite events (Nights and weekends)