Strategic Business Transformation Director - GTM (San Francisco)

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusigns Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Enterprise Transformation team drives large scale transformation from start to finish and serves as a connector across the organization to ensure realization of intended business outcomes. As part of company-level Portfolio planning, we drive our companys top priorities through project intake and assessment, portfolio planning, prioritization, and performance reporting. We then align collaborators on program governance, roadmaps, project plans, scope, and delivery across impacted groups. We also ensure adoption, and implement strategic change, communication and enablement strategies to drive behavioral change and adoption of new processes, policies, technologies and ways of working. In this role, you will lead and run transformation initiatives focused on improving GTM policy, processes, systems and data in partnership with Sales, Marketing and Customer Success teams.

This position is an individual contributor role reporting to Vice President, Enterprise Transformation and Program Office.

Responsibility

• Lead high-impact initiatives to improve policies, processes, systems, and data in collaboration with sales, marketing, tech, and customer success teams
• Align transformation programs with bold goals to boost renewals, growth, and new GTM motions
• Present to top leadership, build consensus, and confidently drive decisions about solutions, policies and procedures that shape the future
• Rally cross-functional teams to deliver strategic transformations that create real impact aligned to organizational strategy
• Guide GTM partners with expertise, transforming attitudes and leading them through the journey
• Create and manage project management artifacts including project plan, issues and risks log, and status updates
• Plan workshops and communicate key action items and decisions across functions
• Drive collaboration with project sponsors to plan project objectives, scope and deliverables
• Lead by example and foster collaboration, growth, and an atmosphere of excellence
• Analyze and improve GTM workflows, including lead generation, pipeline management, goaling, opportunity and deal lifecycle, forecasting, compensation, renewals, expansion, customer success and retention journey
• Collaborate with senior leadership to align GTM transformation initiatives with overarching business goals and strategic objectives
• Leverage data-driven decision-making processes to enhance program execution, ensuring informed strategies, optimized performance, and measurable outcomes for GTM processes and experience
• Align cross-functional GTM teams and feedback loops to deliver a seamless customer journey from acquisition to retention
• Champion the implementation of new tools and technologies to enhance operational efficiency and decision-making
• Leverage PMO tools and methodologies to implement and handle scope, timelines, risks, and resources
• Facilitate timely and accurate executive communication to broad audiences
• Liaise between executives and operational teams to drive alignment and clarity
• Lead across regions and cultures, ensuring global alignment to achieve outcomes
• Implement mechanisms for continuous feedback and improvement
• Build frameworks for tracking and reporting business performance, driving data-informed decisions
• Lead the evolution of systems and processes to support company growth and prepare for the next stage of maturity
• Drive initiatives with an outside-in approach, prioritizing exceptional user experiences

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 15+ years of experience in Go To Market functions, such as Sales, Sales Ops, Customer Success, CS Ops, Digital, Partner Ops, etc.
• Bachelor's Degree
• Experience working within GTM functions in a SaaS environment
• 10+ years of strong project management experience, with a history of driving cross functional programs at enterprise level
• Experience with CRM systems (e.g., Salesforce) and GTM tools (e.g., HubSpot, Marketo)
• Background Commerce (CPQ) processes and systems (e.g. Apttus/Conga, Zuora, Salesforce CPQ) experience

Preferred

• MBA, Master of Science in Information Management, Masters in Data Science
• Strong understanding of GTM strategies, including sales enablement, customer acquisition, and retention
• Experience partnering with multiple collaborators, building relationships across the organization
• Ability to work in a fast-paced, dynamic environment and adapt to evolving priorities
• Energetic, methodical problem solver with the ability to complete complex programs
• Certification in project management (e.g., PMP, Agile) is an asset
• Proven ability to design and deliver complex, cross-functional transformation programs
• Demonstrated ability to think strategically and translate high level strategy goals into tactical plans for execution teams

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202,800.00 - $327,625.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do whats right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, youll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected] .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our op]]> <