Lead Developer

Job Description and Duties

The Department of Financial Protection and Innovation is recruiting for one, Permanent, Full-time Information Technology Specialist II Developer position within the Information Technology Services Division's Application Development Maintenance & Operations Unit. This position is to be located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.

Under the direction of the Application Development Unit’s Maintenance and Operations (M&O) Information Technology Manager I, the Information Technology Specialist II (ITS II) is responsible for solution development, process automation, maintenance, and support of products and systems in production. The primary responsibilities of this position fall within the Software Engineering and System Engineering domains of the IT Specialist II classification. The ITS II serves as the Lead Developer for the M&O unit, working on small to large-scale enhancements and projects. This role collaborates closely with Subject Matter Experts (SMEs) and cross-functional teams to leverage the Microsoft CRM-based DOCQNET application and the ServiceNow platform. Key responsibilities include automating service management workflows, developing and enhancing applications, re-engineering business processes to support new business offerings, integrating data and services with cloud-based applications, and promoting code to production environments.

You will find additional information about the job in the .

Working Conditions

This job requires reporting on site, however, telework may be available once established.

The Sacramento office is in the new state-of-the-art May Lee State Office Complex in Sacramento's River District, conveniently located next to Light Rail. On site parking is available for a fee.

Special Requirements

Please do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications (MQ) will be verified prior to interview and/or appointment. If you are meeting MQ’s with education, you must include your unofficial transcripts/diploma for verification . Official transcripts may be required upon appointment. If it is determined an applicant does not meet the MQ’s, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .

Additional Filing Instructions :

• If applying with a hard copy application, please reference “ JC-486503/RPA#26-021” in the Job Title section of your State application in order to be considered for this vacancy.

• Emailed and faxed applications will not be accepted.

Please read the Minimum Qualifications Section of the Classification Specifications AND the Exam Bulletin carefully to ensure you are currently eligible to take this examination before taking it. Candidates taking the exam prior to being eligible may be disqualified.

To obtain list eligibility for the Information Technology Specialist ll before applying for the position(s), you must first take and pass the Information Technology Specialist ll examination.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Proficiency in developing Service Now Applications and Customizations(Mandatory).
• Hands-On experience with modules like IT Service Management (ITSM) and Customer Service Management(CSM).
• Proficiency in JavaScript ,SQL Server, ASP.NET, and .NET Framework with strong experience in C#.NET and SQL Server Reporting Services (SSRS).
• Familiarity with Other Languages like HTML,CSS,Angular JS and Bootstrap for UI Customization.
• Familiarity with Azure Dev Ops for continuous integration and deployment processes.
• Expertise in Client Scripts,Business Rules,Assignment Rules and Workflow scripting.
• Ability to Analyze complex problems and design effective solutions.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Familiarity with tools like Jira,Azure DevOps, or other ticketing and tracking systems.
• Service Now or any developer certifications would be a plus.
• Excellent written and oral communication skills, essential for effective collaboration and documentation.
• Demonstrated ability to work cohesively within a team environment, and willingness to mentor junior team members.
• Capacity to perform under pressure and consistently meet deadlines.
• Adaptability to manage changing priorities and effectively juggle multiple tasks simultaneously.

Benefits

State employees may be eligible for health, dental, vision and leave benefits, as well as retirement programs and other benefits. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees’ wages, hours and conditions of employment. Other possible benefits include:

• Alternate Work Schedules
• Telework
• Reimbursement Accounts

Benefit information can be found on the website and the website.

Statement of Qualifications

In order to be considered for this position, applicants must submit a Statement of Qualifications (SOQ). The SOQ must be no more than two pages total limiting each answer to one page in length, single-spaced, using Arial 12-point font and must have the applicant's first and last name and Statement of Qualifications in the upper left corner. Applications submitted without a Statement of Qualifications (SOQ) will not be considered. In the Statement of Qualifications, please answer the following questions:

1. What is your experience programming with .NET and Service Now Development and configuration? Explain with example project(s).

2. Please detail your experience in maintaining and operating applications/systems in production environments, specifically focusing on your familiarity with incident management and change management processes. Include examples of how you've effectively managed incidents and implemented changes within the Production environments.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications. Please refer to the “Statement of Qualifications” section below for specific requirements.

• Supplemental Application -

  A Supplemental Application is REQUIRED and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate Supplemental Questionnaire based on the instructions below will be rejected for being incomplete and will not be considered. Resumes, cover letters, and other documents will not be considered as a response to the Supplemental Questionnaire. Please refer to the “Supplemental Questionnaire” section below for specific requirements.