Sales Specialist

Job Description

Job Description

SALES SPECIALIST

Position Overview

We are seeking a dynamic taskmaster and goal-oriented Sales Specialists to run the sales efforts at our Los Angeles Century City/Beverly Hills. This role will focus on responding to business travel, group, catering, and extended stay business requests. The ideal candidate will have strong administrative skills, an understanding of the hotel sales, exhibit exceptional initiative and resourcefulness, and a passion for impressive customer service.

Key Responsibilities

• Customer Relationships: Build and maintain strong relationships with corporate clients, travel managers, and local businesses to drive repeat bookings and referrals.
• Teamwork: Foster a collaborative environment with the operations team that encourages cooperation, teamwork, and excellence in service.
• Rate Understanding: Work closely with the corporate revenue management team to get pricing for clients that maximize occupancy and revenue.
• Sales Activities and Presentations: Daily proposal and lead follow-up. Prepare and share compelling sales presentations and proposals to potential clients, showcasing the unique features and benefits of the hotel.
• Performance Tracking: Monitor sales metrics and monthly production. Document sales activities and outcomes in Delphi and OneSource.
• Customer Experience Focus: Ensure that the needs and preferences of business and group guests are prioritized, leading to high levels of satisfaction and loyalty.

Qualifications

• Minimum 2+ years of hotel sales department and/or front desk experience with Marriott background.
• A self-starter with initiative, drive and passion who is goal oriented.
• Exceptional cross-departmental communication and organizational skills.
• Strong client relationship and service skills.
• Proficiency in Marriott systems including Stay PMS (Fosse), OneSource, Empower, MINT, MDash, Delphi, Agency360+, and Microsoft Office Suite.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.