Patient Safety Manager Supervisor

Summary

The Supervisor - Patient Safety Program Manager (PSM) serves as the facility-level leader for Patient Safety at the VA Greater Los Angeles Healthcare System. They provides oversight - leadership - and strategic direction for the Patient Safety Program and directly supervises Patient Safety Managers and other program support staff. This role requires deep subject-matter expertise in patient safety - high-reliability principles - and leadership in large - complex healthcare environments.

Qualifications

Basic Requirements:

• English Language Proficiency
• In accordance with 38 U.S.C. 7403(f) - no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
• Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE)
• OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program
• Upon achievement of a State license - the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program
• (Reference VA Handbook 5005 - Appendix G6)
• OR In cases of graduates of foreign schools of professional nursing - possession of a current - full - active - and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program
• Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD)
• Current - full - active - and unrestricted registration as a graduate professional nurse in a State - Territory or Commonwealth (i.e. - Puerto Rico) of the United States - or the District of Columbia
• Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements - but do not possess the required licensure - may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) Preferred Experience: 4-5 years of experience as a Patient Safety Manager - ideally in a large - highly complex healthcare system Demonstrated success leading patient safety activities - RCAs - proactive risk assessments - and large scale improvement initiatives
• Experience demonstrating leadership - practice beyond the immediate unit - and system level contributions
• Experience supervising clinical staff - managing program operations - and deploying high reliability principles
• Strong communication skills and the ability to collaborate across diverse clinical and administrative stakeholders
• NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification
• Grade Determinations: The following Scope - Education and Dimension criteria must be met in determining the grade assignment of candidates - and if appropriate - the level within a grade
• The Dimension requirements (Practice - Veteran/Patient Driven Care - Leadership - Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment:
• Grade/Level Scope Education Nurse I - Level I Delivers fundamental - knowledge-based care to assigned clients while developing technical competencies
• An Associate Degree (ADN) or Diploma in Nursing - with no additional professional nursing required
• Nurse I - Level II Demonstrates integration of biopsychosocial concepts - cognitive skills and technically competent practice in providing care to clients with basic or complex
• An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I - Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required
• Nurse I - Level III Demonstrates proficiency in practice based on conscious and deliberate planning
• Self-directed in goal setting for managing complex client situations
• An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I - Level 2
• OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I - Level 2
• OR a Master's degree in nursing (MSN) and no additional professional nursing experience
• OR a Master's degree in a *related field with a BSN and no additional professional nursing experience
• Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others
• A BSN with 2 years of professional nursing equivalent to Nurse I - Level 3
• OR an MSN with one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I - Level 3
• OR a Doctoral degree in Nursing with no professional nursing experience
• OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience
• Nurse III Executes position responsibilities that demonstrate leadership - experience and creative approaches to management of complex client care beyond the immediate practice setting
• MSN and 2 years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Master's degree in *related field with BSN and two years of specialized nursing experience - one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III
• *Note: Foreign education programs/degrees are not creditable as related degrees
• For foreign education equivalency the only certifying body the VA recognizes is CGFNS and its' subsidiary - International Consultants of Delaware (ICD)
• Without certification of BSN-equivalency - the VA can only consider the degree at the associates level and pay will be determined accordingly
• Reference: For more information on this qualification standard - please visit
• Physical Requirements: Heavy lifting (45 lbs and over)
• Heavy carrying (45 lbs and over)
• Straight pulling and pushing
• reaching above shoulder
• use of fingers
• both hands required
• walking and standing up to 8 hours
• repeated bending
• Ability for rapid mental and muscular coordination simultaneously
• hearing aid permitted.

Duties

• Duties include - but are not limited to: Provides strategic oversight of the Patient Safety Program at a Multi-campus - tertiary care Level 1a facility - ensuring compliance with VHA - OIG - TJC - VISN - and regulatory expectations
• Supervises Patient Safety Managers - including performance evaluations - hiring - mentoring - workload alignment - and competency assessments
• Leads and oversees Root Cause Analyses (RCAs) - Joint Patient Safety Reports (JPSRs) - Aggregated Reviews - Proactive Risk Assessments - and system-level safety initiatives
• Ensures timely review - triage - analysis - and closure of patient safety events in the Joint Patient Safety Center software
• Leads facility High Reliability Organization (HRO) alignment efforts in partnership with Quality Management and facility leadership
• Oversees annual patient safety training - competency validation - orientation - and education of clinical and administrative staff
• Coordinates with chiefs of services to evaluate and improve safety processes across inpatient - outpatient - mental health - surgical - and extended care areas
• Manages ongoing data review - trend analysis - performance measure reporting - and system-level safety dashboards for leadership and governing bodies
• Provides expert consultation to facility leadership regarding patient safety risks - risk mitigation strategies - and national VA patient safety directives
• Communicates actionable events - program priorities - high-risk findings - and program outcomes to executive leadership - VISN - and internal committees
• Ensures alignment of program goals with the medical center's mission - vision - values - and strategic plan
• Serves as the facility expert on evidence-based safety practices - human factors engineering - and systems thinking
• Represents VAGLAHS Patient Safety at VISN committees - high-visibility leadership forums - and system-wide improvement efforts
• Ensures documentation - compliance - and outcomes for a large - complex patient safety program spanning multiple clinical service lines
• VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary - regular salary increases - potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Monday - Friday - 7:00am - 3:00pm Telework: Not Available Virtual: This is not a virtual position
• Relocation/Recruitment Incentives: Permanent Change of Station (PCS): Not Authorized

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The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, providing care at 1,321 health care facilities, including 172 VA Medical Centers and 1,138 outpatient sites of care of varying complexity (VHA outpatient clinics) to over 9 million Veterans enrolled in the VA health care program. VHA Medical Centers provide a wide range of services including traditional hospital-based services such as surgery, critical care, mental health, orthopedics, pharmacy, radiology and physical therapy. In addition, most of our medical centers offer additional medical and surgical specialty services including audiology & speech pathology, dermatology, dental, geriatrics, neurology, oncology, podiatry, prosthetics, urology, and vision care. Some medical centers also offer advanced services such as organ transplants and plastic surgery.

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