Product Manager

Title: Product Manager

Employment Type: Full-Time (FTE)

Location : Hybrid/Remote

Compensation : $100,000 - $115,000 OTE based on experience and qualifications

About Us

PointCare is a mission-driven health tech startup transforming how patients and clinics navigate the complexities of public coverage options like Medicaid, Medicare, and Marketplace systems. Every month, people are lapsed from Medicaid coverage without knowing that they did because they never received communications from Medicaid or their Provider about it. Millions more are eligible but not covered because they didn't know that they qualified for some form of subsidized public health coverage. This leads to hesitation in visits, lower preventive care, and overall lower Social Determinants of Health (SDOH). This also leads to bad debt for FQHCs and other health systems that accept patients on public coverage options.

We have innovative first-of-its-kind (I know everyone says that, but we mean it!) solutions that were specifically designed to help patients and providers. We can tell when people are dropped from coverage, and have omnichannel outreach and enrollment capabilities that make us a one-stop shop for all of public coverage - while making sure the patients get to keep their health plan and doctors.

As a small but mighty team of <20 passionate individuals, we're looking for someone who can bring both serious product expertise and genuine enthusiasm to our workplace - and some humor and lightheartedness to it all. Because if we're not having fun doing it, why do it?

The Role

Own our clinic-facing product suite. Reporting to the Head of Product, you'll have full ownership of the clinic business line.

Responsibilities

• Define roadmap, prioritize features, drive execution
• Partner with engineering on business logic and technical specs
• Lead sprints, backlog grooming, releases
• User research and testing with clinics
• Build strong relationships with engineering through regular 1:1s and informal collaboration
• Actively contribute to all meetings with ideas, questions, and solutions - we expect vocal participation
• Handle urgent requests and context-switching with grace and positivity
• Jump in to support patient-side initiatives when needed (we're a startup - we all wear multiple hats!)

Our Working Style

• We over-communicate and expect the same from you
• Meetings are collaborative working sessions, not silent note-taking opportunities
• We handle interruptions and urgent pivots as opportunities to help each other and build goodwill
• Chat isn't just for status updates - it's where team culture lives as a remote company
• "I'll need to check my calendar" isn't in our vocabulary when the team needs help

Requirements

Must-Haves

• 5+ years experience (8+ preferred)
• 3+ years Product Management with product ownership
• Bachelor's degree
• Health tech experience strongly preferred
• Technical proficiency: Comfortable with data analysis, complex spreadsheets, and technical documentation. Ability to discuss APIs, data models, and business logic with engineers
• Collaboration mindset: Actively builds relationships across all teams, not just within Product. You prioritize team cohesion and make genuine efforts to connect with colleagues
• Meeting engagement: Comfortable leading discussions, thinking out loud, and filling silence with productive dialogue. We value active participation over perfect answers
• Adaptability: Thrives with ad-hoc requests and shifting priorities. Understands that startup life means dropping everything when urgent needs arise - and doing so with enthusiasm
• Able to travel and join quarterly onsites at our Walnut Creek office

Nice-to-Haves

• Experience with Medicaid/Medicare/ACA Marketplace programs or health insurance navigation workflows
• Deep understanding of clinic operations, provider workflows, and reimbursement cycles
• Technical analysis skills: Advanced spreadsheet modeling, SQL for data analysis, Salesforce reporting and dashboards
• Experience with GitHub for technical collaboration and documentation
• Salesforce product management experience (SFDX, custom objects)
• Bay Area location (remote OK but local presence valued for occasional in-person collaboration)
• Healthcare interoperability standards (HL7, FHIR) or EMR integration experience

Benefits

• Hybrid-remote work environment
• Revenue bonus plan
• No employee cost for employee medical, dental, vision, life, and disability benefits
• 401(k) company matching contributions of up to 4% of salary
• Generous PTO policy

Who You Are

You can debate the nuances of "90 days vs 3 months" in business logic calculations while also bringing levity to stand-ups. You're the person who stays after meetings to chat, brings a personal touch to business, and sends GIFs in Chat (and pronounces GIF the correct way). You understand that building strong relationships isn't optional - it's how great products get built. You're proactive about learning - constantly exploring the product, asking questions, and staying ahead of changes rather than waiting to be told. You're an unhinged lunatic who'll stop at nothing to get the job done - but like, the fun kind.

Note: This role requires someone who can hit the ground running. We're unable to consider recent graduates or those without substantial product management experience, as this position requires immediate impact and ownership of critical business functions. Please note that PointCare is unable to provide visa sponsorship or relocation assistance at this time.

Missing a requirement or two but convinced you're perfect for this? We didn't have everything when we started either. Make your case - we've been surprised before.

PointCare is an equal opportunity employer. To apply to be part of our team, send a persuasive package of information to [email protected] . In addition to your resume, please feel free to include samples of your work such as user stories, PRD’s, user flows and any other product management related documentation you’d like us to see.