Treatment and Patient Care Coordinator

Job Title: Dental Receptionist / Treatment Coordinator/Patient Coordinator

Employment Type: Part-Time

Reports To: Practice Owner/Dentist

Location: Mid -Wilshire

Compensation: $25-28/hour

Work Schedule:

• Tuesday and Thursday 9AM - 6 PM
• A couple Saturdays/month from 9-2p,

About Allaire Dental Care:

We believe modern dentistry is both science and art. So we’ve created a warm, friendly, comfortable environment and equipped it with the latest technologies.


Every aspect of our practice – from lush, space-age dental chairs to a spectacular vista filled with palm trees outside our window – is designed to foster a personal experience that just may shatter the stigma of a trip to the dentist.

We are not your average dental office. We invest time in every interaction, and we’re looking for someone who can reflect our brand of beauty, trust, and transformation from the very first call to the final smile.

Position Summary:

We are hiring a warm, confident, and service-driven Dental Receptionist / Treatment Coordinator to be the voice, face, and heart of our practice. This hybrid role requires more than just answering phones—you will be guiding patients through life-changing cosmetic and pain management journeys .

You will:

• Help patients understand their options.
• Present treatment and financial plans with clarity.
• Build trust with patients over the phone and in person.
• Manage scheduling and case follow-up with precision and empathy.

This is a pivotal role in creating a consistent, high-quality experience from consultation to completion.

Key Responsibilities:

Front Desk & Patient Communication:

• Welcome patients and families with warmth and professionalism.
• Answer phones, texts, and emails promptly and positively.
• Schedule consultations, surgeries, and cosmetic treatments with attention to flow and follow-up.
• Manage digital forms and online scheduling systems.
• Triage inquiries, gather relevant details, and hand off to clinical team as needed.
• Send confirmations, reminders, and pre-appointment instructions.

Treatment Coordination (Implant/Endo/Cosmetics Focus)"

• Present complex treatment plans involving extractions, implants, root canals, and TMJ pain therapy with Botox.
• Explain procedures clearly and confidently using language that inspires trust.
• Discuss financial options, insurance estimates, and payment arrangements.
• Help patients feel confident saying “yes” to high-value care by overcoming objections with empathy, not pressure.
• Follow up on pending treatment or unscheduled cases with tact and consistency.
• Assist with treatment planning coordination across multiple visits or providers.

Insurance & Financial Communication:

• Verify insurance eligibility and benefits (where applicable).
• Accurately calculate and communicate patient out-of-pocket estimates.
• Guide patients through third-party financing (e.g., CareCredit).
• Process or direct payments securely via in-office or online platforms.
• Document and track financial agreements within the patient record.

Administrative Support"

• Maintain EHR accuracy, patient records, and consent forms.
• Prepare treatment notes, pre-surgical checklists, and digital documentation.
• Ensure HIPAA compliance and organized digital charting.
• Communicate efficiently with clinical and administrative team members to ensure seamless care.

What We’re Looking For:

Required:

• 2+ years of experience in a dental front office or treatment coordinator role.
• Experience with cosmetic or implant case presentation and scheduling.
• Confidence in discussing finances and guiding patient decisions.
• Familiarity with dental terminology (crowns, implants, veneers, whitening, etc.)
• Strong communication and follow-through skills.
• Tech-savvy and comfortable with practice management and scheduling software. Eaglesoft knowledge is a MUST.

Preferred:

• Experience in a fee-for-service or high-end cosmetic dental practice.
• Experience with third-party financing platforms.
• High emotional intelligence and excellent listening skills.

Why Join Allaire Dental Care?

• Specialty focus with purpose – You’ll help patients regain confidence and function through cosmetic and implant dentistry.
• Family-feel team – We support each other like family and care for patients like our own.
• Empowered culture – You’ll have a voice and be trusted to lead the patient experience.
• Growth opportunities – Future leadership or full-time treatment coordinator paths are available.

Job Type: Part-time

Pay: $25.00-28.00 per hour

Benefits:

• Employee dental services
• Paid time off- Birthday and Select Holidays

Application Question(s):

• What social media is important for a dental office? Why?

Experience:

• Implants Treatment Planning: 2 years (Required)
• Dental receptionist: 5 years (Required)

Language:

• Fluent in English

Work Location: In person

Sit back. Relax. You’re in good hands. Dr. Martin Allaire is a graduate of Northwestern University Dental School in Chicago and a former faculty member of the University of the Pacific Dental School in San Francisco. Licensed in 1998, he practiced first in San Francisco and then Brentwood before establishing Allaire Dental Care in 2012. Actively involved in the California Dental Association and also a member of American Dental Association and L.A. Dental Society, Dr. Allaire volunteers for Give Kids a Smile, which provides free dental care and education for underserved children. I love teaching. While my emphasis has always been on cosmetic and advanced restorative dentistry (with advanced training in Invisalign and Laser dentistry), my true focus is holistic care and the practice of educating and elevating my patients. Oral hygiene can affect your entire body’s health. So I treat you, my patient, as an individual: listening to your needs, providing a thorough evaluation and helping you understand the nature of your condition, so you can make educated decisions that work for you.