Sr. Workstation Engineer
Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation. Website:
What you will be doing: The selected Sr. Workstation Engineer will support HAEA's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. You will develop and lead in image creation, deployment, and scripting, good knowledge in GPO, develop, recommend, and implement system upgrades and improvements for use by operations teams. You will also work with other team members to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments. What you will be doing:
- Responsible for Engineering of MS SCCM for package deployment, patch management, and generate device reports for statistical research
- Plan out the technical roadmaps for the end user services by researching End-Of-Life (EOL) schedules, identifying compatibility of existing solutions/applications against the evolving future technologies, and aligning security enhance requirements.
- Develop GPO for user device lock down and enterprise management
- Maintain and expand VDI environment, and create deployment strategies when necessary
- Lead OS image creation for all CBU and ensure compatibility with all hardware models through testing and verification
- Research and create OS and browser roadmap addressing the dependency with applications
- Participate in user device standard selection Service Coordination
- Collaborate with the multiple business clients to understand their business needs, assist with determining and validate the completion of an agreed solution
- Identify area of improvements related to Desktop Support operations and provide recommendations to management
- Create the new service model based on the ITIL framework (Service strategy, Service design, Service transition, Service operation, and Continual Service Improvement), and focus on continual service improvement in technical area communicating regularly with the multiple customer units and analyzing the ITSM ticket trends and SLA reports.
- Monitor the service ticket SLAs with vendor for timely resolution of all CBU service tickets
- Manage available stock levels for the timely deployment and replacement (H/W and S/W) and create and update standard procedures for break fix, system update, and system upgrade as necessary
- Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience)
- 7+ years of experience working in a corporate environment supporting 1000+ users.
- Must have fluent technical knowledge of end user device management through MS SCCM and via Group Policy (GPO) including patching and report generation Excellent communication skill and customer service ITIL service management practices
- CompTIA A+ required
- Microsoft Certified Professional required
- ITIL Foundation Certification preferred
Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value:
- Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
- Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes.
- Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
- Growth: We prioritize personal and professional growth, offering opportunities for learning and development.
- Inclusivity: We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.
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