Area Manager II, Urgent & Walk-In Care

We are so glad you are interested in joining Sutter Health!

Organization

SMF-Sutter Med Foundation- Central

Position Overview

This management position will oversee operations in multiple same-day care (Urgent Care and Sutter Walk-In Care) locations across Sacramento, Yolo and Solano counties.

Manages and provides operational leadership to assigned areas of the Medical Foundation/ Outpatient Clinics ensuring that they are meeting the organizational goals and initiatives of patient and team safety, affordability, quality, patient satisfaction and access. Plans and organizes operations and resources to ensure effective and efficient delivery of patient care consistent with applicable laws, standards and regulations. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures, local and state standards, and applicable laws and regulations. Takes a strategic and tactical approach in identifying best practices and standardizing workflows/processes and developing plans of action to implement changes. Establishes and manages capital and operational budgets to achieve financial targets via effective utilization of personnel, resources and supplies. Develops and maintains a solid partnership with internal and external peers, leaders, and/or local/state/federal agencies to facilitate and collaborate on initiatives or issues resolution. Provides guidance and/or direct intervention in resolving challenging or complex situations.

Sutter Medical Foundation (SMF) is a not-for-profit organization supporting the quality medical services provided by Sutter Medical Group and Sutter North Medical Group and a clinically integrated network (Sutter Physicians Alliance, also known as SPA), which includes Sutter Independent Physicians.

Serving the counties of Amador, El Dorado, Nevada, Placer, Sacramento, Solano, Sutter, Yolo and Yuba, physicians are dedicated to delivering exceptional care and services, listening to patients’ needs and ensuring that patients play an important role in their health care.

SMF is also committed to delivering quality and convenient care to patients through numerous outpatient services including ambulatory surgery centers, diagnostic imaging, urgent care, home health, laboratories and physical therapy.

Education

Job Description :

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• Bachelor's: Business Administration, Healthcare or related field.

Typical Experience

• 8 years recent relevant experience.
• 2-3 years of progressive leadership experience. Preferred

Skills And Knowledge

• Extensive knowledge of healthcare operations in a non-acute setting and how department’s process/workflow impacts other department operations.
• A comprehensive knowledge of all applicable State, federal, state licensing and other local regulations as they relate to Outpatient Services is required, including but not limited to Medicare, MediCal, Medicaid, Knox Keene Act and the Starke II Statute.
• A background and ability to form relations with physicians and medical directors as well as with nursing, and other key departments.
• Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
• Thorough understanding of operations and workflows and how.
• Demonstrates tactical and analytical thinking and planning skills, and is able to develop plan to accomplish objectives, identify obstacles and resolve operational issues.
• Ability to build and establish effective working partnership with employees, peers, physicians and/or leaders to achieve business objectives.
• Verbal and written communication, and interpersonal skills.
• Ability to handle difficult circumstances and make sound business decisions with little direction.
• Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
• Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service and achieving business results.
• Demonstrates a customer service focus in all decisions and actions.
• Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
• Working knowledge of wage and hour laws.

Job Shift

Day/Evening

Schedule

Full Time

Days Of The Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $104,332.80 to $156,499.20 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.