Account Manager Specialist

About Us:
Founded in 1995, ADLINK is one of the world’s leading-edge computing companies and a technology-leading platform provider in the embedded computing industry. Headquartered in Taiwan, ADLINK has operations in the United States, UK, Singapore, China, Japan, Korea and Germany. With more than 1,800 dedicated employees around the world, we are proud to provide ADLINK products to over 40 countries across five continents, with worldwide distribution networks. ADLINK is also proud to be associated with many major technology leaders and Fortune 500 companies.

Salary Range:
Our pay range for this position is expected to be between $82,000 - $105,000 a year. Multiple factors are considered in determining a salary including an individual’s skills, qualifications, and experience.

This is an onsite position.

Job Summary:
The Account Management Specialist will report to Sales Operation Manager. You’ll manage order to delivery processes, Customer set-up, contract reviews with a strong analytical skill. He or she will provide pricing quotations and order processing. This role is focused on the tactical processing of orders managing backlog accuracy and insuring timely product fulfillment in coordination with Sales, Finance and Taiwan Factory. Supports his or her manager with planning and implementation of sales procedures.

Essential Job Functions (include, but are not limited to the following):

•  Highly detailed oriented, thrives in fast paced environment, and can independently manage complex orders scenarios while maintaining clear communication across stakeholders.
•  Able to work independently and build strong relationship within internal and external customers. Support sustain and grow existing accounts for assigned region, enabling sales to focus on pursuit of new account opportunities, provide support with outbound sales activities and account management for sustainment and growth.
• Review purchase orders, ensure all requirements are met prior processing an order. Create and maintain customer master and generate CPQ.
• Coordinate with other departments regarding order status, shipping dates, prices, product availability and customer credit status.
• Review customer product specification and provide feedback and recommendation of product.
• Customer backlog and forecast management.  From the customer forecast derives and provides purchasing with demand planning recommendations to meet customer expected demand.  
• Support and maintain customer consignment program activities.
• Plan and implement projects that support the sales organization.
• Provide support and follow up for sales organization with program registration management and conflict resolution.
• Work on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Review and approve applicable department order entries and drop ship documents.
• Contract Management – Coordination with internal contract management specialist and ensures that terms of the contract are met and followed. 

Job Qualifications (To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):

Education:

• BA/BS is a plus or equivalent training/experience. 

Experience:

• Minimum of 3-5 years’ customer support experience in the same or related field.
• Direct, OEM or channel sales experience with CPU component hardware, systems level products or system software licensing desirable. 

Knowledge/Skills/Qualifications:

• Proficiency in MS Suite, strong with Excel.
• Experience with hardware manufacturing systems including importance of accurate forecasting and resource management.
• Self-motivated, problem solver and team player
• Strong Analytical skills
• Ability to communicate effectively both verbal and written.
• Ability to multi-task, prioritize and manage time effectively.
• Strong phone contact handling skills and active listening.
• Strong interpersonal and customer service skills.
• Excellent organization skills with attention to detail.
• Experience with using SAP ERP/CPQ system a plus. 

Benefits:

• Medical, Dental, and Vision Insurance.

• Life, AD&D, Short Term Disability, and Long-Term Disability insurance.

• 401k retirement plan.

• HSA, Health Care FSA and Dependent Care FSA.

• Vacation and Sick Leave.

• Paid holidays and floating holidays.

Physical Demands and Work Environment (The physical demands and work environment characteristics described here are representative of those that must be met by the individual to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions):

• While performing the duties of this job, the employee is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; talk and hear; and doing things such as analytical work or reports, which requires focus, while utilizing a computer.
• Must be able to operate general office equipment.
• Physical stamina to stand, reach, bend, lift, grasp, and kneel.
• The employee must occasionally lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

AAP/EEO Statement:

Ampro ADLINK Technology does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Additional information about the role:

Please note this job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This range may be modified at any time at our sole discretion and does not include additional bonus compensation and benefits. Individual compensation packages are based on factors unique to each candidate, including job-related skills, training, experience, qualifications, work location, and market conditions.