Service Advisor Apprentice

Service Advisor Apprentice.

Crown City Tire Auto Care — Pasadena, CA.

Crown City Tire Auto Care is hiring a full-time Service Advisor Apprentice — a customer-facing role designed for people who are strong in customer service and want to grow into a Service Advisor. This is true growth position.

This role supports our Service Advisors and includes CSR-level responsibilities, so you learn how the entire customer experience works — from the first phone call to vehicle delivery.

You do not need automotive experience; if you have automotive experience, even better.
However, if you’re great with people, social skills, organized, and coachable — we’ll teach you the rest.

What This Role Is:

This is a hands-on training role that prepares you to become a full pledge Service Advisor.

You’ll start by:

• Supporting Service Advisors throughout the day.
• Handling CSR duties (phones, scheduling, customer flow).
• Learning how repair orders are built, explained, and delivered.
• Understanding how we manage inspections, estimates, and follow-ups.
• Learn a vehicle's systems and functions, from parts, to maintenance items.

Most apprentices transition into a full pledge Service Advisor role in about 9 months. Some move faster, some take longer — either way, you’ll be coached with clear expectations and regular feedback.

Who This Is Perfect For:

This role is ideal if you:

• Currently work in customer service (automotive or non-automotive).
• Enjoy interacting with customers face-to-face and on the phone.
• Want to understand the entire process, not just one task.
• Learn quickly and apply feedback.
• Want a career path, not a temporary role.

This is not a fit if you prefer repetitive work or minimal customer interaction.

Pay, Schedule & Benefits:

• $18–$22 per hour + performance bonuses.
• Monday–Friday only (no weekends).
• Schedule: 7:30 AM – 5:30 PM.
• 2 weeks paid time off (after tenure reached).
• Health insurance (80% company-paid).
• Clear advancement path to a full pledge Service Advisor position with strong earning potential.

What You’ll Be Doing:

With structured training and daily support, you’ll:

• Answer phones and schedule appointments.
• Greet customers and manage the front counter.
• Support Service Advisors with estimates, follow-ups, and communication.
• Learn how to explain services clearly and confidently.
• Assist with repair order flow and organization.
• Maintain a clean, professional front-of-house environment.
• Work closely with technicians, advisors, and management.

You’ll be trained to understand every step of the customer journey, so when you advance, nothing feels unfamiliar.

Requirements:

• 2+ years of customer-facing experience.
• Strong verbal and written communication skills.
• Comfortable with computers and learning new systems.
• Organized, reliable, and detail-oriented.
• Team-oriented mindset.
• High school diploma.
• Valid California driver’s license.

Automotive knowledge is not required — we will train you.

About Crown City Tire Auto Care:

We’re a family-owned shop with nearly 100 years serving Pasadena. Our goal is simple: remove anxiety from auto repair by being clear, honest, and thorough.

Internally, we value:

• Training and development.
• Clear expectations.
• Accountability.
• Teamwork.
• Promoting from within.

Ready to Apply?:

If you enjoy customer service, want to learn a new industry, and are serious about growth, apply through our mobile-friendly application . Also feel free to call us directly at 626-676-0569, attention Thomas.