Firefall Ranch Front Desk Assistant Manager

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Firefall Ranch is looking for two energetic, enthusiastic and experienced Front Desk Assistant Managers. The position supports the Front Office Manager and works with a team of up to 6 Front Desk Attendants and Recreation Desk Attendants. The Front Desk Assistant Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants. The main role of the Front Desk Assistant Manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, assists the Front Desk Manager in scheduling, reports, payroll and other managerial duties. We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same. This is a full-time year round position.

The ideal individual is excited to work in a professional yet very genuine way and embraces working in an upscale environment in a relationship-oriented business.

Ideal qualifications include:

• Prior front desk/reservations or similar experience preferably in a supervisory or night auditor role.
• Excellent written, verbal and computer skills
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• Independent thinker with great initiative, but comfortable working within a defined framework

Key personality traits:

• High integrity
• Guest service oriented and staff-focused
• Self-motivated (takes initiative) with high standards
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude

Responsibilities:

• Manage and motivate the Front Office team to provide a high standard of service for customers.
• Showing Initiative and problem solving.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Handles any guest complaints or contentious issues and provides a fast solution
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Acting manager on Front Office Manager's days off.
• Review arrival list for all arrivals and to check room allocations, amenities and special requests.
• Integrates and trains employees, providing support for skills development.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Working the front desk daily with our team.

Details:

• Full time position available immediately
• Position can be year-round or seasonal
• Room and board available for fixed weekly cost both Onsite and Offsite
• Hours variable, including nights and weekends as well as situational/crisis availability; a regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401k eligible with company match after 1 year