Customer Service and Marketing Associate

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ESSENTIAL DUTIES:

Under the direction of the Manager of Customer Service and Marketing:

• Provide direct and telephone assistance to customers in the resolution of complaints, comments, suggestions, transportation needs, etc.
• Facilitate the Ticket Location program with the goal of expanding locations.
• Assist Manager of Customer Service and Marketing with internal and external marketing-related activities. Take the lead on internal events.
• Work on customer related activities such as rider surveys, inventory of bus stops and signage, and distributing important information.
• Assist Manager of Customer Service with identifying riders and customers who may be a part of TDT campaigns, telling our story, social media posts, and transit champions.
• Post events, detours, and campaigns on social media and alert systems as needed
• Support general front office activities such as answering telephones, assisting walk-in customers, issuing Clipper Cards, on-site ticket sales, etc.

MINIMUM QUALIFICATIONS:

Education :

Completion of an Associate's Degree or equivalent in an appropriate discipline is preferred. Experience in a related field may be substituted for education on a year-for-year basis.

Experience :

Two years of work experience in customer service, marketing, communication, or a closely related field desired. Experience speaking to groups is desired.

Knowledge and Skills :

Basic knowledge of public transportation and its role in the community. Good public relations skills such as strong written and verbal skills are required. Must be proficient in Microsoft Word, and Excel. Must have knowledge of social media applications. Graphic skills a plus. Spanish speaking a plus. Experience speaking to groups, as well as developing public information desired. Must be able to perform well under challenging circumstances and maintain professionalism with the public. Ability to prioritize work and complete tasks without direction with a commitment to accuracy, strong organizational skills, and a flexible attitude.

Adaptability:

Involves working flexible hours including weekends, nights and holidays depending on agency needs. Manager will, in most cases, provide advance warning and work with Associate on hours/schedules.

Job Type: Full-time

Pay: $40,223.00 - $85,618.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person