MHI Talent Solutions | Technical Product Manager, Returns

This pivotal position resides with one of our Talent Solutions client where we have established a strong partnership. The Director of Business Systems will own the end-to-end system roadmap, serve as the integration expert across PLM, Planning, OMS, Fulfilment and Logistics systems, and drive feature enhancements to enable scalable, efficient retail operations. You will partner closely with business leaders across Merchandising, Planning, Buying, and Operations to translate business needs into technology solutions.

Role: Director of Business Systems

Location: Los Angeles, California

Status: MHI is a successful managed services partner and now assisting with their key direct hire needs

Key Qualifications/Responsibilities:

Responsibilities

Systems Strategy & Roadmap

• Define and own the roadmap for all Merchandising, Planning, OMS and Inventory systems aligned to business goals.


• Drive feature enhancements, optimizations, and automation across core platforms (OMS, ERP, Planning, PLM, 3PL integrations).

Integration Leadership

• Develop and maintain integration flows across Ecommerce, OMS, ERP, 3PLs, PLM, and Planning Software.


• Manage and optimize data flows for orders, purchase orders, receipts, transfers, shipments, adjustments, and inventory updates


• Ensure system uptime, integration performance, and data reliability


• Develop and maintain integration frameworks and data flows across these systems.

Business Partnership & Process Enablement

• Partner with Merchandising, Planning, and Operations leaders to understand business processes and identify opportunities for tech-enabled improvements.


• Serve as a trusted advisor to drive process standardization, best practices, and system adoption.


• Translate evolving business requirements into actionable product/system enhancements.

Program & Project Execution

• Lead cross-functional projects and implementations — from enhancements to net new system deployments.


• Manage vendor relationships and SOWs (where applicable).


• Develop and maintain KPIs and success metrics for system performance and adoption.

Support & Continuous Improvement

• Oversee day-to-day support model for core systems — triage issues, manage releases, and ensure system stability.


• Develop a continuous improvement process — proactively identifying areas for optimization and automation.


• Provide training and enablement to business users.

Requirements

• 8+ years experience in Merchandising, Order Management, Inventory, or Supply Chain systems leadership in a retail environment.


• Hands-on experience with integration platforms (e.g., Celigo, Boomi) and cloud-based infrastructure (e.g., AWS)


• Familiarity with OMS platforms, particularly Teamwork Commerce or similar systems


• Strong understanding of ERP systems, preferably Netsuite


• Experience in leading cross-functional technology projects and managing vendors.


• Understanding of inventory flows, 3PL operations, and virtual location management


• Excellent stakeholder management and cross-functional leadership skills.


• Familiarity with Django-based tools is a plus


• Exposure to wholesale system requirements such as drop ship, EDI, and retailer compliance


• Basic SQL skills and experience with API-based architecture


• Working knowledge of SDLC, change management, and system mapping practices


• Comfortable working in a lean team — hands-on and strategic.


• General awareness of SOX compliance, Segregation of Duties, and ITGC

Company Benefits include 100% paid healthcare (medical, dental, vision); Kind Body Fertility Benefits, 401 (k) savings plan with up to 4% match, Unlimited PTO, Employee Discounts, Full Access to LinkedIn learning.

Salary range: $185-215k