Veterinary Receptionist

Midtown Veterinary Hospital has been providing exceptional veterinary care to pets throughout Palo Alto and Silicon Valley for over two decades. Our boutique veterinary practice, located in the heart of the Peninsula, combines state-of-the-art medical capabilities with compassionate, personalized care for every animal we treat.

Why Join Midtown Veterinary Hospital? We pride ourselves on the support we provide to our team members, striving to offer a positive, motivating, and supportive environment that makes coming to work easy and enjoyable. We also encourage the professional growth of our technicians through our Tech Tuition program, which offers tuition reimbursement to eligible and pre-approved employees for their personal development and growth. Additional opportunities to thrive include:

• Competitive Pay: $25.00 - $28.50 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We encourage collaboration and engagement!

Duties and Responsibilities:

• Greet clients in a friendly, professional, and efficient manner
• Answer multi-line phone system and direct calls accordingly
• Maximize clinic productivity through proper scheduling and confirmation of appointments
• Prepare, record, and maintain any required documents or medical records
• Keep hospital facility disinfected, organized and neat
• Obtain deposits and payments from clients
• Utilize computer systems like email applications, chat support, and veterinary programs
• Educate clients on veterinary services and care

What We're Looking For: An experienced Veterinary Receptionist who can provide compassionate customer service to pet owners, managing appointment schedules, handling billing and payments, maintaining electronic medical records, and ensuring smooth clinic operations by facilitating communication between clients and veterinary staff. They are the initial point of contact for clients, requiring strong communication , organizational , and multitasking skills to support the clinic and provide an excellent client experience

What You Need to Succeed:

• At least two years of veterinary reception experience
• Full-time and weekend availability
• Experience with the programs Evet and Pulse is preferred but not required
• Ability to manage high volume calls, maintain professionalism in stressful situations, and open to receiving constructive feedback
• Must work effectively, independently or on a team, while consistently demonstrating compassion and empathy for pets and their owners
• Great communication, time management, and attention to detail
• High School Diploma or equivalent

Apply today! We look forward to hearing from you!

Midtown Veterinary Hospital is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.